Subscribe job alerts


Remote Job

Customer Success Specialist

JBoard
  • Posted : a month ago

Headquarters: USA
URL: https://jboard.io/

JBoard.io is a SaaS application that helps organizations and individuals around the world to create their own job board without any code. We are growing fast and looking for a candidate to join our team and help us to provide support for our customers.

The role is going to be fully remote, you can work from anywhere that you like as long as the job is getting done and expectations are met.

Required qualifications
  • Has bachelor's degree and 2+ years of relevant experience, working with SaaS products
  • Has a basic understanding of how web and SaaS products work
  • Excellent communication skills. Advanced English.
  • Ability to work as a part of a team.
  • Self-motivated to master complex software and learn new technologies on the fly.
  • Experience with website building and no-code tools.

Job responsibilities
  • Respond promptly to customer support inquiries through real-time chat, email, and Zoom calls in English.
  • Create “How to Videos” for the product.
  • Be up to date with product enhancements to assist customers in optimizing their job boards with JBoard's software.
  • Create public-facing help guides, evaluating and refining them on a regular basis.
  • Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.
  • Gather customer feedback and create monthly reports.


Working hours:10:00 - 19:00(GMT-0) or 9:00 - 6:00 (GMT-3)
Salary: competitive, based on previous experience

To apply: https://weworkremotely.com/remote-jobs/jboard-customer-success-specialist

Similar Jobs

Remote Job

Customer Success Specialist

Chorus One
  • 5 days ago
  • Headquarters: Switzerland URL: https://chorus.one Role As a Customer Success Specialist, you will play an essential role in our Customer Success team. Your role will be instrumental in managing the entire customer lifecycle, ensuring seamless transitions from sales to customer onboarding,

Remote Job

Technical Customer Success Specialist

Rebilly
  • 3 weeks ago
  • About the RoleThe Customer Success Specialist will be charged with educating, onboarding, and providing ongoing support to new clients. They will get to learn about software and the sales process while delighting clients. Rebilly’s team embraces creativity, curiosity, integrity, freedom, and h

Remote Job

Technical Customer Success Specialist

Rebilly
  • 3 weeks ago
  • Headquarters: Austin, Texas URL: https://rebilly.com About the Role The Customer Success Specialist will be charged with educating, onboarding, and providing ongoing support to new clients. They will get to learn about software and the sales process while delighting clients. Rebilly’s t

Remote Job

Customer Success Specialist / Customer Experience Specialist

Ground News
  • 3 weeks ago
  • Headquarters: Kitchener, ON URL: http://www.ground.news Who We Are In a world where political polarization and media distrust are at an all-time high, Ground News offers people a better way to stay informed and open-minded. Our mobile app, web app, and browser extension are home to a c

Remote Job

Customer Success Specialist

Tiller
  • 2 months ago
  • Headquarters: Seattle, WA URL: https://www.tillerhq.com We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business fina

Remote Job

RigCLOUD Customer Success Specialist

Nabors Industries
  • 4 months ago
  • Are you seeking an opportunity to show your exceptional skills and knowledge?Are you looking for a company which provides you with dynamic and challenging work environment every single day?If yes, look no further.... We are probing for individuals who are skilled, knowledgeable and are ready to work

View All