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Customer Support Specialist

Affirma
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : a month ago

Named one of Puget Sound Business Journals "Best Workplaces" and "Fastest Growing Companies" in Washington, as well as "Best Places to Work in Arkansas" by Arkansas Business. Affirma is expanding its presence and hiring many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment.


Affirma is a full service technology consultancy. We provide a breadth and depth of expertise while maintaining the personal touch of a boutique firm. Our teams specialize in helping organizations of all sizes solve their most challenging business pain points by creating custom in-house solutions. We offer services ranging from business intelligence, web design and creative consulting, infrastructure, and so much more. At Affirma we are extremely passionate and dedicated to our customer satisfaction. Our teams focus on ensuring we are delivering dependable and reliable solutions with every project we work on.


This position requires a candidate who is eager to learn, retain, and become an expert on the products we offer and their functions. The right candidate for this position will have the ability to display patience and empathy over the phone, as well as, the ability to adapt to a fast-paced environment where information/processes change frequently.


There is 1 full-time position and 2 part-time positions available

Qualities and Requirements:

  • Minimum 2 years experience in Customer Service
  • Minimum 1-year experience working a multi-phone line system
  • Computer skills are mandatory, experience with CRM preferred
  • Patience and Empathy
  • A deep understanding of what caregiving is. (Professionally or Personally)
  • Clear and Concise Communicator
  • Adaptable (We are a small company, and things are constantly changing)
  • Attention to detail and Time Management skills
  • Professionalism and Coachability
  • Highly motivated, Self-starter
  • 50 mbps internet speed or faster


Responsibilities and Duties:

  • Communicate effectively and efficiently with customers via inbound and outbound Phone Calls, Chats, and Emails
  • Navigate across multiple platforms to resolve customer issues
  • Assist with placing orders, setting up, and troubleshooting devices
  • Proactively reach out to customers who have not completed their orders / set up their devices
  • Outreach to Delinquent Accounts for Recovery Attempt
  • Work closely with the internal Aloe Care team to resolve customer issues and help identify issues we can improve upon for a better customer experience.


Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.


Desired Skills and Experience

Customer, Support, Specialist

Skills
  • Attention to Detail
  • Communication
  • Computer Literacy

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