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Client Relationship Manager

ConstructReach
  • 48000 - 52000 USD per Year
  • Full Time
  • Posted : a month ago

The Client Relationship Manager builds and preserves trusting relationships with our community partners. We’ll rely on you to find ways to build partnerships within assigned markets to establish our brand as the leading facilitator within the construction industry. To succeed in this role, you should be an excellent communicator, able to work with marketing teams and build rapport with organizations and community partners. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Compensation: $48,000 - $52,000 yearly

Desired Skills and Experience

Qualifications

  • Qualifications and Skills:
  • Strong interpersonal skills and an ability to build rapport with customers
  • Previous sales experience and an organized approach to work
  • Hardworking with a strong work ethic
  • Previous experience working as a client relationship manager or a track record of managing client relationships
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problem-solving attitude
  • Excellent communication skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customer-oriented mindset
  • BS/BA in Business Administration or similar fieldIdeal Candidate:
  • Possess strong business acumen
  • Has a proactive vs reactive approach to completing projects or assignments
  • Flexible to shift priorities as priorities may change
  • High level of professional communication skills (verbal and written)
  • Understand protocol and work within a small team
  • Desire to grow organically within an expanding startup environment
  • Will take ownership and accountability in the Client Relationship Manager role

Responsibilities

  • Relationship Specialist Role & Responsibilities:
  • Building and maintaining relationships with organizations and key personnel within assigned region
  • Informing organizations about ConstructReach’s overall initiatives and opportunities within the industry
  • Coordinate and attend meetings with organizations and community partners to build relationships in person or through virtual meetings
  • Achieving community relationship targets and KPIs as set by the Director of Community Relations & Business Development
  • Working closely with the Marketing team to understand continued initiatives
  • Partner with ConstructReach staff to collect and assemble information for presentations, projects, and strategic planning
  • Escalating and resolving areas of concern as raised by community partners
  • Facilitate, build, and monitor relationships including tracking contacts in the CRM database and managing follow-up
  • Coordinate and manage special projects, including working collaboratively with staff to ensure projects meet deadlines
  • Approach potential organizations to establish future partnerships and relationships
  • Conduct, compile, and present research on potential partners and other topics
  • Facilitate, build, and monitor relationships including tracking contacts in the database and managing follow-up
  • Utilize human resource protocols when identifying potential candidates
  • Assist in curriculum development
  • Travel up to 25% based on assigned region and/or events
  • Learn new systems as adopted and necessary to perform roles consistently while supporting the Company in meeting goals and objectives
  • Perform additional duties as required

Skills
  • Business Relationship Management
  • Client Relations
  • Communication
  • Customer Satisfaction
  • Finance
  • Problem Solving

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