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Solution Consultant 1-Managed Services

Hyland
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 3 weeks ago

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for a Solution Consultant 1 - Managed Services

The Solution Consultant is responsible for providing consulting and administration services with the overall objective of designing, implementing and long-term management of software solutions for customers

What You Will Be Doing

  • Observe and assist senior team members as they perform requirements analysis in which information about business process and technical requirements are gathered from key client stakeholders.
  • Compose and deliver documentation outlining requirements for configuring and long-term management of the solution with direct oversight from team members.
  • Build solution as designed by senior team member, including configuring the company's application development tools with direct oversight from team members.
  • Test the configured solution and ensure solution is functioning as designed; work with team members to resolve any issues.
  • Compose training materials and conduct training sessions for customer with direct oversight from team members
  • Participate in solution design with oversight from senior team members
  • Develop plan for migration with direct oversight from senior team members; migrate configured solutions into production environment and support customer throughout migration process
  • Administer existing software and solutions in collaboration with the System Admin of the Customer. Ensure best practice alignment is followed.
  • Transition key information to the company's technical support team to ensure continued successful support of customer
  • Assist with upgrade plans and execution of upgrades to newer versions
  • Assist with demonstrating the configured solution or prototypes of the solution


What Will Make You Successful

  • Bachelor's Degree or equivalent
  • ECM experience preferrably Onbase knowldge required.
  • Knowledge of scripting, system architecture or relational databases
  • Able to thrive in a fast paced, deadline driven environment
  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to succesfully obtain quality information
  • Organized and experienced at successfully multi-tasking
  • Solid collaboration skills, applied successfully within team as well as with other areas
  • Self-motivated with the ability to complete projects in a timely manner
  • Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
  • Average travel requirements for this job is 10% annualized, yet unique circumstances with customers may require more travel.
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job


Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

  • Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
  • R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
  • Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
  • Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
  • Community Engagement– Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
  • Diversity & Inclusion– employee resource groups, inclusion benefits and policies
  • Niceties & Events– quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs


If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicant

Skills
  • CUSTOMER SERVICE

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