Customer Care Specialist
Quanterix- 5000 - 6000 USD per Month
- Full Time
- Posted : a month ago
Quanterix is a company that is digitizing biomarker analysis with the goal of advancing the science of precision health. The company’s ultra-sensitive detection solution, Simoa, has the potential to change the way in which healthcare is provided today by giving researchers the ability to closely examine the role of biomarkers in the continuum of health to disease. Quanterix’ technology is designed to enable much earlier disease detection, better prognosis and precise treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas, including oncology, neurology, cardiology, inflammation and infectious disease.
We are looking for an experienced and highly motivated Customer Care Specialist to join our growing organization. This position will be part of our Customer Service/Operations team, responsible for order management and high-level customer satisfaction.
What You’ll Do
- Review and process complex internal and external customer orders with products ranging from consumables to capital equipment to services and spare parts ensuring complete accuracy
- Communicate with customers by phone and email to provide order acknowledgements, order verification and rescheduling information
- Own order lifecycle from PO receipt to delivery including allocation of stock, order file creation and ship confirmations
- Utilize judgement to resolve customer inquiries promptly and professionally
- Work with the Commercial and Operations groups to expedite orders when appropriate
- Utilize Infor Syteline ERP for order processing
- Identify process changes to improve response time, accuracy and data reliability
- Maintain customer sales order files in ERP and CRM
- Follow internal SOP’s to maintain SOX compliance and ISO 9001/13485 compliance
- Special Projects as needed
- 0-3 years’ work experience, customer service or customer facing experience preferred
- Bachelor’s Degree preferred
- Order entry experience (Salesforce or similar) a plus
- High level of Computer Literacy required including Excel, Outlook, Word
- Strong attention to detail, organizational and multi-tasking skills
- Excellent communication and customer facing skill
- Comfortable in fast-paced, environment, capable of managing multiple priorities simultaneously
- Excellent problem solver
- Self-motivated, must work well independently and with others to follow through on assigned tasks
Our Technology: Quanterix’ technology is designed to enable much earlier disease detection, better prognoses and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.
Our Commitment to Employees: At Quanterix, we take pride in our employees' incredible work ethic, and we want to reward and recognize that by offering competitive compensation and a 401k plan with an employer match, as well as competitive health, dental, and vision benefits for employees and their dependents. We also offer an unlimited vacation policy to all exempt employees, and a generous PTO policy for non-exempt employees. All employees are awarded Equity, and we have an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance. We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free snacks and drinks every day!
Quanterix is committed to a Diverse and Inclusive workplace. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law
Skills
- Communication
- Computer Literacy
- Customer Experience
