Customer Support Coordinator
TimelyCare- 5000 - 6000 USD per Month
- Full Time
- Posted : a month ago
TimelyCare is looking for a highly motivated Customer Support Coordinator to work in an interdisciplinary environment not only with customer and provider support but also with our Care Coordination, Case Management, Basic Needs, and Crisis Support teams delivering excellent services to patients and the providers who administer care for our patients. You will be the first point of contact for college patients, providers, school counseling and health centers, and business partners in need of assistance with using our virtual and in-person care services with a goal of providing outstanding service and connecting members to care within our Service Level Agreements (SLAs). We are looking for self-starters who love solving problems, are agile, are quick learners, and are flexible and calm under considerable pressure. The ideal candidate will have experience in customer support, tech support, case management, care coordination, and/or crisis work.
Location
We offer a remote work environment. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, a secure and private workspace, free from noises, distractions, and successfully completing the training program. Adherence to HIPAA and governmental compliance are required in this role.
Schedule
Friday - Tuesday: 6:30AM to 2:30 PM CST
As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Any requested increase or decrease in hours will be communicated with advance notice to a team member and without impact to benefit eligibility.
What You'll Do
What You Bring
Benefits + Perks
The salary for this opportunity is $19.25 per hour. This is the base pay, and you will be eligible for a discretionary bonus in addition to the base pay
Skills
- Analytical Skills
- Care Coordination
- Communication
