Medely

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Customer Support Representative

Medely
  • 20.44 - 24.98 USD per Hour
  • Full Time
  • Posted : a month ago

To help us support our growing user base, Medely is looking to add another Customer Support Representative to our Customer Support team. Our mission is to provide best-in-class support and right now, we have a focus to ramp up our phone support team. In this role, you will serve as the first point of contact for the Medely customer base across the entire customer lifecycle from application and onboarding to booking jobs, payment discrepancies, and overall platform education. Your focus should always be on creating the best possible support experience while exercising a one-contact resolution mindset.


Come join us in helping to reach Medely’s goal of continually innovating and adapting to our rapid growth, while embracing diversity and inclusion. As a scaling startup, your voice matters when it comes to process optimization and customer support best practices.



The Impact You'll Make:
  • Resolve customer cases via phone, live chat, and email in compliance with SLAs without sacrificing customer satisfaction
  • Troubleshoot platform issues reported by customers and urgently escalate them to team leads for further investigation
  • Bridge communication between the Medely customer base and internal departments such as the Software, Compliance, and Account Management teams
  • Provide internal feedback and suggestions for process and product improvements
  • Other duties, as assigned
  • Schedule: 8am - 5pm PST


Who You Are:Experience

The estimated compensation for this role is: $20.44 - $24.98 

Skills
  • Communication
  • Contact Centers
  • Customer Satisfaction
  • Customer Support
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