Customer Support Representative
Numbrs- full_time
- Posted : 4 years ago
The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.
The app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best funded FinTechs worldwide, backed by renowned investors.
The Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.
We are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.
Job Description
As part of our support team you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.
Key Qualifications
Native German and high level of English
1-2 years work experience in an administrative or organizational role
Ability to effectively prioritise and escalate user issues as required
Advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
Quick to learn and fast to adapt to changing environments
Ability to multi-task, work independently, and make accurate decisions with a sense of urgency
Ideally, candidates will also have
Prior experience in customer support
Strong technical understanding and interest in internet companies and mobile apps
Location: Remote
Skills
- customer support
- customer service
- German
