Customer Support Representative - Remote
Numbrs Personal Finance AG- Posted : 4 years ago
The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.
The app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best-funded FinTechs worldwide, backed by renowned investors.
The Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.
We are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.
Job Description
As part of our support team, you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.
Key Qualifications
- Native German and high level of English
- 1-2 years of work experience in an administrative or organizational role
- Ability to effectively prioritise and escalate user issues as required
- Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism
- Quick to learn and fast to adapt to changing environments
- Ability to multi-task, work independently, and make accurate decisions with a sense of urgency
Ideally, candidates will also have
- Prior experience in customer support
- Strong technical understanding and interest in internet companies and mobile apps
Location: Remote
Skills
- ios
- architecture
- android
- machine learning
- big data
- test automation
