Remote Job
Technical Support Engineer - Central
Confluent- Full Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote, United States
Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you’ll interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you’ll build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.
While Confluent is headquartered in Mountain View, you can work remotely from any location in the United States.
Responsibilities and Duties
A typical week at Confluent in this role may involve...
- Working with customers to resolve a wide range of issues with their Confluent deployments
- Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
- Communicating with our core engineering team to provide real-time product feedback from the field
- Improving product documentation and authoring knowledge base articles
- Creating and reviewing product demos and internal tooling
- Working closely with the team behind Apache Kafka!
Required skills and experience
- Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
- Experience in diagnosing, reproducing, and resolving customer issues
- Desire to make customers successful through direct interaction
- Two out of these three:
- Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
- Operational knowledge of Java applications (jstack,jmap, etc.)
- Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
Culture is a huge part of Confluent, we’re searching for the best people who not only excel at their role, but also contribute to the health, happiness and growth of the company. Inclusivity and openness are important traits, with regular company wide and team events. We are looking for people who are:
- Smart, humble and empathetic
- Hard working
- Inquisitive and not afraid to ask all the questions, no matter how basic
- Strive for excellence in their work, their team, and their company
Backed by top tier venture firms, Sequoia, Benchmark, Data Collective, Index Ventures and LinkedIn, Confluent has offices in Mountain View, CA and London, UK. We are a rapidly-growing company looking for smart, dynamic, and insightful people to join us on this amazing journey.
We look forward to hearing from you!
Skills
- Java
- R-Hadoop
- Cassandra
- Linux
- communication skills
- Customer Support
- Written communication skill
- Problem Solving
- Technical
- CUSTOMER SERVICE
- Technical support
