Data Analyst
Cleo- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION - REMOTE, USA
ABOUT CLEO
At Cleo, we make a real impact by doing work that matters: helping families be their best at home and at work.
Cleo is the leading family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of Guides and Specialists—parent and maternity coaches, doulas, lactation consultants, sleep experts, and more—with a powerful technology platform that helps every working parent succeed as they grow both their families and their careers.
Cleo is offered by over 100 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, The Learning Care Group, and Pinterest. With $81M raised from top investors including NEA, Greylock, and Transformation Capital, we’re expanding our offerings and our team to meet the growing demand of employers, parents, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.
Title: Data Analyst, Member Operations
Overview:Cleo is hiring a motivated and high-performing data analyst to join our Member Operations and Family Guide team. In this role, you will provide reporting and key insights that are critical for driving scalable operations, high-quality member experience, and evaluating program outcomes. As an individual contributor in this role, you will be responsible for having expert-level understanding of the data and key performance indicators that allow Cleo’s member-facing organization to continue to innovate and scale to its next phase.
This role reports to the Senior Director of Member Operations.
- Own the design, development, and maintenance of ongoing and ad-hoc reporting, analysis, and dashboards that measure operational performance, member experience, and program outcomes
- Study operational and performance data to identify trends and opportunities for improvement
- Proactively identify opportunities for innovation and improvements by analyzing and deriving insights from operations, programs, and member experience data
- Support Cleo’s operating cadence of weekly, monthly, and quarterly operational performance analysis, capacity forecasting, and program reporting
- Provide ad hoc reporting and analysis to support strategic decision making
- Aggregate disparate data sources to build out standardized modeling and reporting that meet the needs of a rapidly scaling team
- Communicate status, risks, and mitigations to stakeholders; proactively identify risks to achieving performance targets, and work with the team to develop mitigation plans
To be successful in this role you may have:
- 3-5+ years experience in program or operations analysis
- BA/BS or equivalent quantitative work experience; MHA, MPH, or MBA preferred
- Advanced working experience using Excel and Google Sheets. Advance working experience presenting data via visualizations, graphical formats and software experience (Tableau, etc.)
- Strong use of analytics to identify insights to inform business decisions and improve overations
- Advance written and communication skills, organizational and analytical skills
- Ability to meet timelines, understand business interdependencies, surface obstacles, use independent judgement and strong decision making skills
- Ability to work cross-functionally, while building strong working relationships
- Results Orientated- you not only run the numbers but also embrace the responsibility of deriving key insights for scalable operations and program improvements
- Creativity in your approach to bringing together analyses from multiple data sources and inputs
- Ability to pivot, work autonomously, and thrive in a fast-paced environment with a passion for learning and growing.
- Experience in a start-up and/or within the healthcare industry a plus
Skills
- MS Excel
- Creative thinking
- communication skills
- Organization skills
- Detail oriented
- Analytical
- Data Analysis
- Decision Making
