Senior Product Manager, Collections

• Posted : one year ago

Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!

Our Consumer repayments team is responsible for delivering a world-class post loan experience that delights the customer.  The collections team, which is part of the repayments team, is focused on improving the efficiency of the collections processes.  As our Senior Product Manager, you will be responsible for identifying levers and come up with innovative product experiences, conduct funnel analysis and improve the user experience to guide consumers with delinquent loans.  The team is in a unique position to experiment with business levers and focus on increasing collections from delinquent users.  In this role, you will be responsible for developing and executing a product strategy, and delivering impactful experiences to our customers globally. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment.

What you'll do

• Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, what drives their decision making with respect to repayments, collections and recoveries, why they love Affirm, and what they wish we could do better


• Build self-service user experiences significantly improve the collections of delinquent accounts


• Drive customer comms strategy to proactively reach out to customers and improve their collections experience


• Define product requirements, work with the design team to drive the design for the requirements, work with engineering teams in sprint planning and prioritization of user stories to deliver the requirements, work with other stakeholders on planning and launching the products/features.


• Work with analytics team to measure ongoing success of the product area and report to the leadership team


• Be an expert on industry trends of consumer credit, payments, e-commerce, and utilize the knowledge to shape the roadmap


• Understand the levers to optimize the collections conversion funnel and utilize the available levers to improve conversion

What we look for

• Passion and drive to change consumer finance for the better


• Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership


• Experience managing technical software products from kick-off to post-launch


• Ability or interest to utilize machine learning models for optimizing business processes


• An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally


• Excellent at identifying and prioritizing high impact initiatives


• A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket


• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans


• Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress


• Very good at influencing leadership and cross-functional teams


• Experience in Confluence, JIRA, Figma, Coda are preferred


• Familiarity with SQL and Spreadsheets for product analysis

Compensation & Benefits

We offer a competitive package, with some highlights listed below. However, the given figures are not guaranteed compensation ranges; rather, they are unbinding, approximate indications of what the salary may be for your awareness. The actual salary may be less than the lower range or greater than the upper range, depending on skills and experience. No employee is guaranteed salary at the amount of the lower range.

• Targeted Gross Monthly Salary: 22,042 - 27,550 PLN


• "FORMA" for tech, food and lifestyle, 1280 PLN


• Generous time off policies


• Away Days - wellness days to take off work and recharge


• Learning & Development programs


• Parental leave


• Robust health benefits


• Employee Resource & Community Group

Skills

• product management
• sql
• qa
• machine learning
• user experience