Remote Job
We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 7:00 pm ET. We provide all computer equipment needed to perform your job from home.
Bilingual Customer Care Representative (Driver Support) - REMOTE
Element Fleet Management- 46000 - 49000 USD per Year
- Full Time
- Posted : one year ago
Get started on an exciting career at Element!
We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
- Dedicated to providing world-class customer service in an incoming call center environment?
- Able to work independently in a fast-paced and exciting team setting?
This position works Monday - Friday, full-time (37.5 hours/week), with full benefits. The hours of this team are 8:00 am - 7:00 pm ET. We provide all computer equipment needed to perform your job from home.
- Provide service to customers via telephone and/or electronically
- Utilize customer policies to resolve client and driver inquiries while navigating through multiple applications
- Assess caller’s needs, clarify information, research any issue, and provide solutions and /or alternatives
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues
- Strive for first call resolution
- Exhibit applicable empathy during each call ensuring a superior customer experience
- Meet personal/team qualitative and quantitative targets
- Work effectively in a team environment
- High school diploma or equivalent required
- 1+ year(s) customer service work experience required, contact center experience preferred
- Bilingual French/English is required
- Excellent customer service and communication skills (verbal and written)
- Strong organizational skills, time management and multitasking skills
- Considers and appropriately incorporates perspectives from others
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook and Excel
- Quiet dedicated work area
- Ability to keep all company sensitive documents secure (if applicable)
- Access to a high-speed internet connection
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions
Skills
- Communication
- English
- Customer Experience
- CUSTOMER SERVICE
- Customer Support
