Case Manager (CSR) - Texas (Remote)

• Posted : 2 weeks ago

At Sneed & Mitchell, the work we do matters for our clients and their families. For thousands of Americans, we’re their last line of defense against insurance companies, large corporations, or defective products. From attorneys to client support staff, and creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for our clients.

Summary

Our firm is looking for Claim File Managers who are passionate about helping people and dedicated to providing a first-class customer experience. Our clients are often experiencing traumatic situations and so the person joining out team must have a strong sense of empathy for those in need.

This is a full-time position, but we also offer part-time shifts seven days a week.

Responsibilities

• Investigate claims documents and request additional materials
• Complete proper paperwork and submit to insurance carriers
• Help negotiate clients' claims for benefits 
• Accepting inbound calls from clients and placing appropriate outbound calls
• Resolving client issues in a professional manner
• Scheduling appointments and key dates
• Maintain error-free client files in our system
• Be able to navigate our cloud-based software 

Qualification

•  High school diploma or GED is required; college preferred
• Ability to communicate effectively with clients
• Used to adapting in an ever-changing environment and handling multiple priorities
• Excellent oral communication with an outgoing personality
• Able to multitask and learn quickly
• Must thrive in a team environment
• Reliable and dependable
• Excellent comprehension and critical-thinking skills
• Ability to type at least 50 WPM with excellent writing skills while navigating through multiple software applications

Benefits

Sneed & Mitchell LLP is a personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.

Join the team today and receive a $500 sign-on bonus! You must be employed with the company for a minimum of 90 days to receive this special offer. 

Job highlights

• Ability to communicate effectively with clients
• Used to adapting to an ever-changing environment and handling multiple priorities
• Excellent oral communication with an outgoing personality
• Able to multitask and learn quickly
• Must thrive in a team environment
• Reliable and dependable
• Excellent comprehension and critical-thinking skills
• Ability to type at least 50 WPM with excellent writing skills while navigating through multiple software applications

Equal Opportunity Statement

Sneed & Mitchell provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Skills

• communication
• insurance
• operations
• customer experience