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IICS/Snowflake Technical Support Lead

System Soft Technologies
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 2 months ago

Job Summary:

Client is looking for an IICS/Snowflake Technical Support Lead with strong CDI and CAI experience.


Responsibilities:

  • Own the technical support team from triage, response, team coordination, and escalation in relation to application integrations, data hub / data warehousing, and ELT/ETL processes.
  • Investigate and troubleshoot various levels of the data platform from integrations, storage, security, networking, to data warehousing and data pipelines (ETL/ELT).
  • Innovate and modernize the support capabilities through identification of process and technology improvements with a focus on driving adoption of automation and best practices.
  • Work with the technical support team to constantly review the incoming support tickets, incident/ticket prioritization (based on Severity), resolution plan, and return to operations within the defined SLA targets.
  • Work with Support PM for effective KPI tracking and SLA based service fulfilment. Review KPIs and service performance with Perficient Program Leadership and Client on weekly/monthly/quarterly basis.
  • Work with Support PM and technical team to create work schedules, shift plans and team rosters for 24/7/365 Support Operations.
  • Work with Support PM and lead the technical team for creating maintenance schedule in close coordination with the Client.
  • Work with Support PM and lead the technical team to Review all build and release plans with the Agile Development teams.
  • Work with Support PM and technical team to establish and to constantly review the support escalation paths, process improvements and challenges faced.



Required Skills and Experience:

  • Hands-on experience working in a complex, cloud-native, environment with high-volume, real-time/near-real-time data integrations.
  • Experience with application integration methodologies including point-to-point, hub-and-spoke, service bus, middleware, and microservice architecture.
  • Experience working in multiple Cloud environments (AWS, Azure, GCP, Oracle, etc.)
  • Experience using connectors including HTTP, Salesforce, AWS, Azure, Oracle, DB, and File/FTP
  • Experience with Informatica Data Management Cloud (IDMC), particularly with Cloud Data Integration (CDI) & Cloud Application Integration (CAI). Cloud Mass Ingestion (CMI)
  • Hands-on experience working with Cloud Data Warehousing technologies (Snowflake, Databricks, Big Query, Redshift)

Skills
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Salesforce.com

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