POSITION TITLE: CUSTOMER SUCCESS REPRESENTATIVE (CSR)
LOCATION: REMOTE US
This position reports to our global HQ in Cambridge, MA and is fully remote within the US. Travel is expected when needed and local candidates are preferred.
Who we are:
TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 150 healthcare organizations across 25 countries.
As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.
Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with our global headquarters located in Cambridge, Massachusetts and EU offices in Ghent, Belgium; Freiburg, Germany; and Basel, Switzerland – as well as offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, and Healdsburg, California. As a result, TriNetX is one of the fastest-growing, privately held companies in the life sciences industry.
What challenges we work on:
TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations which they are attempting to study.
Who we are looking for:
As we continue to grow globally, we’re looking for dedicated and enthusiastic Customer Success Representatives (CSRs) to join our Industry Account Management Team. In this role, you’ll drive operational and customer-facing projects and deliverables to ensure that customer needs and objectives are being met or exceeded. With a critical focus on customer service excellence, as well as the effective coordination of training and deliverables, you’ll have a key role in continuing the success of our dynamic and growth-minded team.
What you will be doing:
What you bring to TriNetX:
Bonus points:
Learn more about TriNetX:
To learn more about us, please check out our website, blog, and Careers page - and be sure to follow us on X (Twitter) and LinkedIn. You can also find out more about what it’s like to work at TriNetX on The Muse.
Interested in joining our community?
TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.
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