Customer Success Representative
Wiley- 41,400 - 55,267 USD per Year
- Full Time
- Posted : a month ago
Location: Remote, USA (EST or CST preferred)
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About the Role:
Want a casual work environment filled with energy, cutting-edge creativity, and a fast pace? Enjoy the benefits of working for a large organization while maintaining the fun and creativity typically found only in a small company!
We’re looking for curious and collaborative people to join our growing entrepreneurial team. The Workplace Learning Solutions team (a division of John Wiley & Sons) creates products and services to help people become more effective in their workplace and achieve career success. Our products include Everything DiSC, The Five Behaviors and PXT Select, and we go to market through an Authorized Partner network of trainers, coaches, and consultants who use our branded solutions to bring value to their trusted advisor relationships within organizations.
As a Customer Success Representative, you will play a key role by providing education and support to nearly 3,000 Partners, ensuring they are knowledgeable about our products and solutions and are successful using them to grow their businesses.
How you will make an impact:
- Educating and supporting our Partners via calls and emails
- Building relationships with our Partners, coaching and advising them about our tools and helping them find success
- In-the moment problem-solving, support, and education on our tools, technology, and services
- Working alongside a dedicated, successful team
- Having fun and working hard
- No two days ever look the same!
What we look for:
- Prior experience providing consultative support to clients through an account management, customer success, business development, or similar type role
- Stellar interpersonal spoken and written communication
- Excellent problem-solving skills
- Passionate about education and helping people
- Exceptional customer service mentality
- A team-oriented, collaborative nature
- Outstanding listening skills, with ability to synthesize information and recommend solutions
- Ability to build relationships and understand Partners needs and wants
- Ability to multi-task and to adapt in a fast-paced, changing environment
- Emotionally intelligent
- Curious learner
- Proficient with technology, and willingness to master tools that you don’t know
- Four-year college degree preferred
About Wiley
Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies
Skills
- Communication
- Customer Experience
- CUSTOMER SERVICE
- Customer Success
