Senior Technical Writer
Limelight Health- Posted : 4 years ago
What We Do
Limelight Health helps empower insurance carriers to solve one of the most fundamental challenges in the employee benefits space; providing the right coverage to the right people, at the right price, and at the right time.
What We Believe
We believe that the only way to achieve this lofty goal is to find and work with brilliant, compassionate individuals who are inspired by our company's vision.
What We Envision
To us, vision isn't a one-liner painted on the wall, but rather a three page document that helps drive every decision our team makes as we work towards a shared picture of what our company will be in December 2022. It's a clear definition of success at a specific point in time - and it's our internal compass.
One of the three sections in our vision is dedicated to the culture we're intentionally building. Part of it reads:
"We have also gained a reputation as one of the best places to work in the U.S. Limelight is primarily a remote company by design, with a physical presence in strategic locations. These workspaces share a consistent Limelight look and feel, and provide employees nearby or traveling through with the option for in-person collaboration. But regardless of where they're working on a given day, our team members feel like they have the resources they need to be their most effective.
Across the board, our employees have a deep understanding of our market, solutions, customers and users. New hires often tell us that our onboarding was the best they've experienced, but the industry context we provide doesn't stop there. We are consistently growing our knowledge through continuing education. We also invest in our employees' potential through professional and leadership development. Whether it's connecting someone with an incredible mentor or supporting their transition into management, we strive to set team members up for success in their roles. Employees have a clear path to growth and many of them want to take the next step of their career within Limelight. High retention has helped us build expertise and capacity throughout the company, and there is a strong sense of ownership in each department.
Not only do we retain strong contributors, we attract them. Our continuous recruiting process keeps our pipeline full of high caliber candidates who are drawn to our innovative approach. Working at Limelight is not for everyone; it's for people who can get on board with fellow "A" players, and develop their talents to the fullest as we navigate the fast-moving rapids of a changing industry. Limelight is for people who embrace the challenge of solving hard problems to build something great. Everyone takes responsibility for communicating their needs, and we respect and support each other's boundaries. Managers work with their directs to reconcile short term needs with long term sustainability. Employees at Limelight give their all, and they truly feel appreciated for it. They know that at the end of the day we care about each other as people, and whatever we're facing, we're not doing it alone."
Senior Technical Writer, Overview:
As Senior Technical Writer at Limelight Health, you will directly help our customers and partners better understand how to configure and use our products. We are looking for a technical writer who is passionate about how our users experience documentation, curious about how the product works, and systematic in developing the workflows and best practices for creating and maintaining product documentation. This effort will directly contribute to accelerating our professional services team, helping our customers get full value from our products, and driving the success of Limelight.
In this role, you will build the structure for an emerging, growing company. As you will be the first Technical Writer on the team, you will be an individual contributor who will have a great impact on product development and the remote teams you will work with. As documentation is on our strategic goals for 2020, you will have high visibility success of our professional services project, with support all the way to the Board of Directors.
The Senior Technical Writer leads and implements product documentation processes, templates, and systems, from initiation to delivery serving multiple professional services, implementation partner, administrator, and user personas. You will rely on effective engagement with Product, Engineering, and Professional Services and use strong organizational skills and excellent time management to ensure accessibility, accuracy, control, and timeliness of product documents.
Requirements:
- Minimum 7 years of technical writing experience, with a portfolio of samples
- Technical writing experience with cloud technologies, SaaS, and APIs
- Experience with creating standards and practices as it relates to product documentation
- Insurance industry experience (especially "InsurTech" software)
- Plan, design, and drive documentation efforts for product documentation that is written by subject matter experts.
- Set and maintain standards regarding order, clarity, conciseness, style, and terminology across the company. Establish and communicate technical writing policies and practices.
- Review, edit, and update existing documents. Interview and observe subject matter experts. Read the code to understand how the product is written and functions.
- Digest complex concepts and communicate in writing using explanatory and procedural styles suited for a variety of audiences. Write clear and concise product and technical documents.
- Create a feedback loop for user needs, identify content and access gaps, and plan and prioritize as necessary.
- Collaborate with Training and Customer Success colleagues to deliver a consistent user experience across learning content and technical support content.
- Collaborate with Customer Success on systems, processes, and content for customer self-service documentation and user guides.
- Define and track documentation metrics.
- Written Communications
- Technical Learning
- Planning
- Dealing With Ambiguity
- Customer Focus
- Priority Setting
- Learning on the Fly
- Perseverance
- Problem Solving
- Business Acumen
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, please call our office at for further assistance.
Limelight Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, pregnancy, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Skills
- technical writing
- publishing
