PurpleRain

Subscribe job alerts


Remote Job

Customer Support Quality Manager

PurpleRain
  • contract
  • Posted : 4 years ago


Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.


Job Description

Our team is very small and friendly.

Hours: Extremely flexible - you can work any weekdays/weekends.

All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. 

We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. 

Primary Responsibilities 

- Manage a team of customer support executives
- Train them in best practices
- Making sure all support tickets are handled as per SLA
- Developing new training modules
- Understanding issues and improving knowledgebase
- Maintain metrics & documentation

In addition you will also be handling direct support queries 

- Use online software to answer customer questions via email & chat
- Help customers solve a wide variety of issues 
- Solve problems creatively 


Qualifications


- Excellent written communication skills 
- Strong sense of empathy 
- Previous experience with web-based customer support tools 
- Not a requirement, but a decent sense of humor doesn't hurt :)
- Experience with SaaS
- 3+ Years experience in Customer support


Additional Information

Please specify if you are can handle a multi role. 

This is a remote position.

Mandatory information to be sent during application 

  1. Expected Hourly rate 
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. Any additional skills which we should know about
  6. What support software have you had experience with?

Skills
  • QA
  • customer service
Apply

Similar Jobs

Remote Job

Remote Travel Agent

Unplugged Travel
  • 2 weeks ago

    • Applicants are currently accepted from the USA, Mexico, Australia.We are seeking detail-oriented and highly organized candidates to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Remote Travel Agent you w
Remote Job

Quality Assurance Engineer

TrendSpider
  • 2 weeks ago

    • About TrendSpiderTrendSpider builds the world's most powerful trading software. As one of the only trading-tech companies founded and operated by traders, we have a unique insight into the desires of the trading community and a unique product roadmap and vision to meet the needs of the community
Remote Job

Remote Travel Agent

Unplugged Travel
  • a month ago

    • ***Applicants currently accepted from the USA, Mexico, Australia. We are seeking a detail-oriented and highly organized Remote Travel Agent to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Remote Travel

Remote Job

Customer Success Representative

Obie
  • a month ago

    • At Obie, we are shaking up landlord insurance, making it easily available for landlords and real estate investors both when and where they need it. With a focus on driving efficiency and innovation for our customers and within our team, we’re on the search for new talent that can take Obie to the

Remote Job

Customer Success Associate

Mynd
  • a month ago

    • Mynd is a tech-enabled real estate company serving the $85B+ property management and real estate investment market. In the past few years, consumers have gained access to free stock trades, greater transparency in the mortgage market, and apps that make managing their money more convenient. Yet real
Remote Job

Customer Account Manager

Funnelytics Inc
  • 2 months ago

    • About Funnelytics: Funnelytics is a cutting-edge marketing technology startup specializing in a SaaS platform that revolutionizes the way businesses visualize and optimize their marketing funnels. Our innovative platform provides intuitive, actionable insights, empowering marketers to craft com
Remote Job

Customer Success Manager (SMB)

BioRender
  • 2 months ago

    • At BioRender, our mission is to accelerate the world’s ability to learn, discover and communicate science. We are passionate about democratizing science communication in order to accelerate scientific discovery and understanding. We're looking for amazing people to help create the world’s go-to-
Remote Job

Associate Customer Success Manager

Okta
  • 2 months ago

    • Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Iden
Remote Job

Customer Service Representative

One Inc
  • 2 months ago

    • LevelEntryJob LocationRemote Anywhere in US - Remote, CARemote TypeHybridPosition TypeFull TimeEducation LevelHigh School Diploma/GED equivalentSalary Range$18.00 - $20.00 HourlyTravel PercentageNoneJob CategoryOperationsDescription Position Title: Customer Service RepresentativeDepartment: Operati
Remote Job

Client Support Specialist

Trustly
  • 2 months ago

    • The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network proces
View All