Job Description: Why you and why us?
Who are our Customer Service Agents ? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
Job Duties: Your day to day
·
Solve the problem
efficiently: Quick with quality
·
Make it
personal: Take ownership
·
Inspire customer
loyalty: Give them a reason to come back
·
Listen
Carefully: Be attentive
· Emphasize our effort: Because we care
What Benefits do you offer?
·
40% Discount on most merchandise!
·
Full benefits / 401k
·
Fun contests / rewards and
recognition programs
·
Growth / Promotional Opportunities
·
Paid Training from the comfort of
your home
·
Overtime, overtime, overtime
· Pay = $12.00/hr
Essential Functions: The nuts and bolts
·
Address customer questions and
concerns regarding product and delivery information
·
Provide product information, review
alternative solutions if an item is out of stock and place orders for the
customer.
·
Successfully negotiate and appease
customers using a variety of methods established by Williams-Sonoma, Inc.,
guidelines.
·
Check inventory, process returns,
issue replacements and credits for damaged or defective merchandise
· Perform other duties as assigned
Qualifications: What you need to apply
·
High School diploma or GED
·
1 – 2 years previous customer service
experience
·
Experience in a performance-based or
metric-driven environment
· Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
·
Full Time availability
·
Ability to complete mandatory paid
training for 3 weeks - 100% attendance is required
·
Must have a computer/PC/MAC with
compatible OS and webcam
·
Must have a computer USB headset with
microphone
·
Computer must be hard wired to your
router as WiFi is not allowed due to bandwidth constraints
·