Customer Service Representative - Work at Home
Inktel Holdings- Full Time
- Posted : 4 years ago
Job Description
Driven by our Passion for People, our
Customer Service Representatives are experts at engaging customers across
multiple channels: phone, email, online chat and social media.
Connecting with people in a way that is
meaningful to them is our bread and butter-and our Representatives perform
consistently at a high level through coaching, support and training by the Best
in Class Inktel Team.
Ultimately, we bring people together. Whether
it be our clients, their customers, our colleagues or our non-profit partners-we
can't resist the fun of working with people. Each connection, each relationship
matters. To STRIVE to be a part of something greater is in our DNA-and we don't
use the word "strive" lightly. It embodies what we value.
Responsibilities:
* Assist potential customers in understanding
and purchasing products and/or services
* Assist customers in resolving potential
product or service related issues
* Troubleshoot technical issues that are
related to products and services
* Identify root cause of inquiries by asking
probing questions to determine the best solution
* Use client-specific tools to research
inquiries, document customer interactions, and issue resolutions
* Receive and respond to inbound customer
inquiries via phone, email, and/or text while updating internal computer
applications and systems
* Maintain required product and service
knowledge to deliver best in class service
* When needed, serve as a knowledgeable, thoughtful sales consultant for customers
Qualifications:
Proven track record of ALL of the following
STRIVE values:
* [S]ervice
* [T]enacity
* [R]esponsibility
* [I]ntegrity
* [V]ersatility
* [E]ntrepreneurship
* Amazing combination of nimble thinking,
high energy, passion and persistence: resourcefulness
* Strong desire to be helpful and take
ownership to resolve customer situations
* Empathetic and active listening
* Excellent oral communication skills: clear
diction, tone and knowledge/use of proper grammar
* Positive outlook and enthusiastic attitude
* Conscientious team player
* Driven by delivering results
* Professional demand or, put together
* Dependable and consistent, history of good
attendance
* Naturally curious with an aptitude for
learning and understanding quickly
* Ability to multitask by reading, typing,
and navigating through applications while speaking with customers
* Prior customer service/troubleshooting experience preferred
Salary & Benefits:
The compensation package for this position
includes a competitive base salary commensurate with experience, as well as a
comprehensive benefits package of medical, dental, short/long term disability,
life insurance, personal time off, educational assistance, and a 401K plan.
Skills
- Administrative Works
- Customer Support
- Multi-Tasking
- Positive Attitude
- CUSTOMER SERVICE
- Client Relationship Management
- Tele calling
- Customer Operations
- Written & Verbal Communication
