Bilingual/Spanish Customer Service Rep
Wider Circle- 15 - USD /Hour
- Full Time
- Posted : 4 years ago
TELECOMMUTE Location, Remote, Shafter, CA
Job Description
Wider Circle is a Silicon Valley healthcare
start-up that engages with members of the community to learn how to maintain
and improve their health, and outlook on life. We are now seeking outreach
specialists - who are passionate about serving the community and making
connections. An outreach specialist works from home, and is comfortable making
phone calls with empathy and compassion.
Responsibilities
* Making outbound calls and receiving replies
on the phone
* App provided so your phone number does not
show
* Comfort with using scripts that include
obtaining health-specific information
* Utilizes a digital device (computer,
tablet) to accurately record the outcome of each call
* Using information we provide to make
recommendations for assistance as appropriate
* Following recommended guidelines for
duration and content of each phone interaction
Field Role (when the pandemic is over):
* Engage with participants in-person and by
phone to encourage participation in the Wider Circle Home Visit and Connect for
Life programs.
* Meet with participants one-to-one (in home)
to welcome them to their health plan and review their specific benefits
* Serve as a liaison between participants and
their health plans
* Create partnerships with community-based
organizations to identify additional services for participants
* Utilizes a digital device (computer,
tablet, phone) to record all of the relevant details of each interaction
* Scout and identify venues for potential
meetings
* Identify participants who might be interested
in volunteering to assist with delivering the WiderCircle programs
Requirements
* Passion for serving others
* Customer service and/or sales experience
* Excellent communication skills
* Bilingual Spanish/English (for CA)
* Strong attention to detail and
follow-through skills
* Experience in healthcare a plus
* Strong computer skills to navigate
web-based systems effectively (familiar with Google Sheets or Microsoft Excel
* Proficient with smartphone technology
* Comfort with engaging participants in
person and via phone
* Demonstrated interest in working with
seniors
* Flexible schedule
* Reliable transportation
Benefits Contract Position, part time: $15/hr
Opportunity to make the world a better place
Skills
- MS Excel
- Customer Support
- Multi-Tasking
- CUSTOMER SERVICE
- Client Relationship Management
- Tele calling
- Customer Operations
