Experienced Customer Service Expert
Memphis- 12 - USD /Hour
- Full Time
- Posted : 4 years ago
TN Job Posting Title Experienced Customer Service Expert (Work From Home
Memphis, TN )The Challenge
NOTE: If you accept an offer and/or join us in the month of June, 2020
you will be eligible for a $500 bonus(taxable), payable after six months of
active employments. Bonuses are scheduled to pay out the week of 12/21/a
subsidiary of GE Appliances Advanced Services Inc. (ASI) has been striving to
educate customers on the best options for appliance parts needed for repairs
for 30 years. During that time we have developed a culture of celebrating and
rewarding our employees, community outreach, and offering exciting promotional
opportunities and career paths.
As an Experienced Customer Service Expert for GE Appliance Parts, you
can expect to work a shift M-F 10:30am-7pm and Saturday 7:30am-4pm. For your
expertise and knowledge, we offer a base rate of $12.00 per hour in addition to
high earning potential commission plan, paid weekly. We also offer a
comprehensive benefits package, including medical, dental, vision, short-term
& long-term disability, life insurance, tuition reimbursement and ability
to earn paid time off from the first day of employment. This position is a
work-from-home opportunity with a full time.
What you will Do
After receiving 4 weeks of training, you will:
- Receive incoming contacts from GE Appliance consumers needing
assistance with parts and accessories for appliance repair.
- Establish a connection with the consumer, leveraging various tools in
a fast paced organization
- Navigate through various computer systems (Microsoft Office systems)
and applications, using a desktop computer to research information for
appliance parts and accessories.
- Troubleshoot concerns regarding parts availability and back orders
through interactions with parts ware houses and other parts specialists.
- Ability to multitask various requests (computer, phone, supervisor,
emails).
- Input GE Appliance parts accounts orders, using confidentiality and
discretion in taking payments from consumers.
- Achieve sales and productivity goals.- Other duties as assigned by
leadership
- Adhere to safety policies and procedures to ensure a safe work
environment for all
What you need to Succeed
- High school diploma or GED
- 2 years in a customer related field (Sales experience preferred, not
required)- Proven strong attendance record; schedule adherence-
- Ability to analyse data and determine appropriate transfer/processing
- Decision making using good judgement.
- Excellent communication (both verbal and written)
- Friendly, positive attitude, and willingness to help solve problems
and ensure the best consumer
Experience.
- Ambitious learner and self Appliances is an Equal Opportunity
Employer. Employment decisions are made without regard to race, color,
religion, national or ethnic origin, sex, sexual orientation, gender identity
or expression, age, disability, protected veteran status or other
characteristics protected by law.
Skills
- Customer Support
- Multi-Tasking
- Time management
- CUSTOMER SERVICE
- Task Management
- Client Relationship Management
- Tele calling
