Remote Job
Responsibilities and Duties
Call Center Specialist - Work from Home
Cinch Home Services- Full Time
- Posted : 4 years ago
TELECOMMUTE Location, Remote, South Florida
This is an interim work from home position. Must reside in South Florida.
Purpose:
To provide customers and realtors with enrollment, renewal, and product information with the main purposes of providing customer support, and up-selling products and services, as necessary. Accomplish duties by determining customer needs and effectively communicating and providing recommendations and solutions. Perform special projects as assigned.
- Through inbound call handling, quickly identify customer needs and handle system transactions and system data entry in a timely manner, professional and accurate manner
- Utilize professionalism, communication skills and acquired product knowledge to provide a high-quality experience in the handling of general questions as well as enrollment and renewal, through consultative sales techniques
- Provide customers with available options and additional coverage according to state/warranty requirements
- Provide support as needed to our external Account Executives
- Additional duties as assigned
Qualifications:
Experience/Other Requirements
- Minimum one (1) year experience in Sales/Customer Service Contact Center
- Ability to perform in a fast pace, high volume environment with minimal direct supervision
- Excellent verbal and written communication skills
- Possess problem solving skills and must be highly self-motivated
- Must be detail oriented and can follow through on assignments
- Previous work experience in the insurance, warranty, mortgage, real estate or home related industry preferred
- Preferred 1+years’ sales experience
- Proficient systems and PC skills
- Fluent Spanish is a plus
Education:
- High School diploma, GED or equivalent
Skills
- Customer Support
- Multi-Tasking
- CUSTOMER SERVICE
- Tele calling
- Customer Operations
