Job Description
This is an interim work from home position.
Must reside in South Florida.
Purpose:
To provide customers and realtors with
enrollment, renewal, and product information with the main purposes of
providing customer support, and up-selling products and services, as necessary.
Accomplish duties by determining customer needs and effectively communicating
and providing recommendations and solutions. Perform special projects as
assigned.
* Through inbound call handling, quickly
identify customer needs and handle system transactions and system data entry in
a timely manner, professional and accurate manner
* Utilize professionalism, communication
skills and acquired product knowledge to provide a high-quality experience in
the handling of general questions as well as enrollment and renewal, through
consultative sales techniques
* Provide customers with available options
and additional coverage according to state/warranty requirements
* Provide support as needed to our external
Account Executives
* Additional duties as assigned
Qualifications:
Experience/Other Requirements
* Minimum one (1) year experience in
Sales/Customer Service Contact Center
* Ability to perform in a fast pace, high
volume environment with minimal direct supervision
* Excellent verbal and written communication
skills
* Possess problem solving skills and must be
highly self-motivated
* Must be detail oriented and can follow
through on assignments
* Previous work experience in the insurance,
warranty, mortgage, real estate or home related
industry preferred
* Preferred 1+years' sales experience
* Proficient systems and PC skills
* Fluent Spanish is a plus
Education:
* High School diploma, GED or equivalent