Clinical Administrative Coordinator - Remote
UnitedHealth Group- Full Time
- Posted : 4 years ago
Job Description
Welcome
to one of the toughest and most fulfilling ways to help people, including
yourself. We offer the latest tools, most intensive training program in the
industry and nearly limitless opportunities for advancement. Join us and start
doing your life's best work .
Like
you, UnitedHealth Group is strong on innovation. And like you,
we'll go the distance to deliver high-quality care. As part of our clinical
support team, you will be a key component in customer satisfaction and have a
responsibility to make every contact informative, productive and positive for
our members and providers. You'll have the opportunity to do live outreach,
educating members about program benefits and services while also helping to
manage member cases. Bring your skills and talents to a role where you'll have
a chance to make an impact.
This
is high volume, customer service environment. You'll need to be efficient,
productive and thorough dealing with our members over the phone.
You
also must be able to work a flexible schedule that includes evening hours.
This
position is full-time (40 hours/week) Monday - Friday.
Employees
are required to have flexibility to work any of our 8 hour shift schedules
during our normal business hours of 8am - 5pm.
It
may be necessary, given the business need, to work occasional overtime.
Training
will be conducted virtually from your home. What we do defines who we are. Take
a deeper look at how we're providing support during this global health crisis
and search for a way you can get involved.
+
Manage administrative intake of members
+
Work with hospitals, clinics, facilities and the clinical team to manage
requests for services from members and/or providers
+
Process incoming and outgoing referrals, and prior authorizations, including
intake, notification and census roles
+
Assist the clinical staff with setting up documents/triage cases for Clinical
Coverage Review
+
Handle resolution/inquiries from members and/or providers.
You'll
be rewarded and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to succeed in your
role as well as provide development for other roles you may be interested in.
Required
Qualifications:
+
High School Diploma or GED
+
2+ years of customer service experience
+
2+ years of experience working within the health care Industry or with health
care insurance
+1+
year of experience in an administrative (office) support role
+
Experience with MS Word, Excel (create, edit, save documents) and Outlook
(email and calendar management)
+
You will be required to adhere to UnitedHealth Group's US Telecommuting Policy
+
If you need to enter a work site for any reason, you will be required to screen
for symptoms using the Protect Well mobile app, Interactive Voice Response
(i.e., entering your symptoms via phone system) or a similar UnitedHealth
Group-approved symptom screener.
When
in a UnitedHealth Group building, employees are required to wear a mask in
common areas. In addition, employees must comply with any state and local
masking orders
Preferred
Qualifications:
+
Experience working in a hospital, physician's office or medical clinic setting
+
Knowledge of ICD-9 and CPT codes
+
Experience working in a call center UnitedHealth Group is an essential
business.
The
health and safety of our team members is our highest priority, so we are taking
a science driven approach to slowly welcome and transition some of our
workforce back to the office with many safety protocols in place. We continue
to monitor and assess before we confirm the return of each wave, paying
specific attention to geography-specific trends. At this time, 90% of our
non-clinical workforce transitioned to a work at home (remote) status. We have
taken steps to ensure the safety of our 325,000 team members and their
families, providing them with resources and support as they continue to serve
the members, patients and customers who depend on us.
Some
of the steps we've taken to ensure employee well-being include:
+Transitioned
our new hire training classes to be conducted virtually
+
Launched our ProtectWell app and UnitedCARES program to help ease the burden
and stress for our UnitedHealth Group team members and their immediate family
affected by COVID-19
+
Daily updates from our CEO Dave Wichmann to support and inspire team members
during this challenging time
+
Onsite social distancing and increased sanitization measures for employees who
have been welcomed back to our offices
+
Fully cover the COVID-19 healthcare costs for our employees
+
Employees who self-identify as high risk or who live with someone who is high
risk have been asked to remain working from home.
You
can learn more about all we are doing to fight COVID-19 and support impacted
communities at:
Challenge
brings out the best in us. It also attracts the best. That's why you'll find
some of the most amazingly talented people in health care here. We serve the
health care needs of low income adults and children with debilitating illnesses
such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our
holistic, outcomes-based approach considers social, behavioral, economic,
physical and environmental factors. Join us. Work with proactive health care,
community and government partners to heal health care and create positive
change for those who need it most.
This
is the place to do your life's best work.
SM
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law. UnitedHealth Group_ is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment. Keywords: customer
service, call center, intake, prior authorization, medical assistant,
administrative, clerical, coordinator, claims, work at home, work from home,
WAH, WFH, remote, telecommute, hiring immediately
Skills
- MS Excel
- Administrative Works
- Customer Support
- Multi-Tasking
- CUSTOMER SERVICE
- Microsoft Office Suite
- Task Management
- Medical Assistant
- Medical Health Care
- Tele calling
- Managing Skills
- Organizing Skills
- Insurance Management
