You are a consultative troubleshooter who can successfully empathize with their customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining and improving their strongDM deployment.
What You'll Do:
Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
Learn and deploy new technologies as part of prototyping and reproducing reported issues
Track and address customer issues through entire support lifecycle, from logging to reproduction to resolution
Communicate regularly with customers via written updates and live screen share sessions
Author and update customer documentation, internal onboarding documents, and customer-centric blog posts
Requirements:
Familiarity with databases (modern and legacy) , servers (Linux & Windows), networking, Docker, Kubernetes
Deep experience with one or more of the following cloud providers: Azure, GCP, AWS
5+ years in Security or Infrastructure
Professional experience interacting with clients and customers
Confident voice in technical writing and communication
Benefits:
Fully remote by design! Will remain remote post-COVID