Remote Job

Business Systems Administrator

mParticle

• Full Time
• Posted : 3 years ago

TELECOMMUTE                                             LOCATION: REMOTE,US

mParticle is the leading independent customer data platform. We are focused on the infrastructure layer of a Company’s growth stack. Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences. We work with big players and small, fueling the customer success of brands like Starbucks, NBC Universal, Spotify and Airbnb.

Responsibilities and Duties

What you’ll be doing:

• Work with business leaders to review, recommend and implement new process automation via post-sales dedicated tech stack, or Salesforce
• Provide business critical reporting as identified by the business teams
• Develop, deliver and manage ongoing end-user training
• Proactively seek out system improvements to either enhance system health, user experience, accuracy and adoption
• Lead complex cross-functional projects
• Provide admin & technical support to end users of Post-Sales tools
• Gong: User management, analytics configuration management, scorecard management, Salesforce reporting, user management
• Catalyst: User management, Salesforce integration, Zendesk integration, custom configuration
• AskNicely: User management, survey creation, workflow design, custom configuration, Salesforce integration, user management
• Zendesk – User management, trigger creation, integration management
• Krow – User management, reporting, configuration management
• Salesforce:
  • Strong Salesforce user, administrative, configuration and reporting skills
  • Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Understands object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
• Troops:
  • Build out custom workflows
  • Create custom action buttons to help efficiently & impactfully communicate information in real time
  • Pro-actively identify opportunities for leveraging Troops for optimal internal information flow
• Act as a liaison with business owners to manage and execute against requirements
• Document processes related to tools for user training & reference

What we’re looking for:

• Bachelor degree with 4+ years in a business process analysis, business analysis, management consulting and/or change management role
• Previous Zendesk administration experience
• Deep understanding of CS Systems (example: Gainsight, Catalyst, Churn Zero, Vitally)
• Salesforce Administration experience, with a SaaS company, using Lightning and/or SalesCloud
• Salesforce Certifications – Administrator (required) & Platform App Builder (preferred)
• Experience with G-Suite & Troops

What’s in it for you:

• 100% company paid health care plans (medical, dental, vision) for employees. 75% paid for dependents
• Flexible work environment with unlimited vacation, 15 company holidays, and quarterly mental reboot days
• Employer funded HRA/HSAs, Stock options, Wellness Programs, Commuter Benefits, Learning and Development opportunities, paid maternity/parental leave, pet insurance and so much more

Skills

• SaaS
• Zendesk
• communication skills
• G Suite
• Churn Zero
• Technical support
• Team Player
• Business Analysis
• System Administration
• Critical Thinking
• Business Management
• Salesforce CRM
• Gainsight
• Workflow
• Triggers