Customer Service Coordinator
WinnCompanies- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION: REMOTE
WinnCompanies is looking for a quick-learner and multitasker to join our team in a remote role. In this role, you will be responsible for providing exceptional customer service in handling calls and scheduling all service orders for our residents. You will receive and record service requests, handle customer questions and concerns, and properly code and dispatch non-work order requests, including proper documentation and escalation when necessary.
*Anticipated Work Schedule: Monday through Friday 12:00pm- 9:00pm EST
Responsibilities
- Provide excellent customer service to residents, technicians, and project site team members in a fast paced environment
- Receive service requests via online, email, or calls from residents
- Handle all calls including troubleshooting and scheduling resident service request needs
- Identify repeat, reoccurring, or outstanding requests and take appropriate action to escalate and resolve
- Prioritize calls according to urgency and importance
- Monitor voicemails, ensuring calls are returned and queues are cleared by the end of each day
- Handle customer questions and concerns regarding service requests
- Dispatch and schedule pest control work orders
- Schedule support for Deployed Spouses Program
Requirements
- High school diploma or GED
- 1-3 years similar experience
- Excellent customer service and communication skills
- Ability to adapt and prioritize within a fast paced environment
- Highly proficient in Microsoft Office and scheduling/work order service ticket platforms
Preferred Qualifications
- 1-3 years customer service or call center experience
- Proficiency in YARDI or other similar industry software
- Military understanding
What We Can Offer You
Great Benefits: We offer benefits including health & dental plan options, generous time off and paid holidays, 401(k) and education reimbursement opportunities that’s best for you and your family.
A job you can brag about: WinnCompanies is a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.
A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.
A job you can learn from: We reward our team’s passion and hard work with consistent learning and development opportunities.
A team that cares: We value teamwork, innovation and mutual respect.
About Us
With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.
Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They’re individuals, families and heroes.
Skills
- Microsoft Office
- communication skills
- Problem Solving
- Customer Service
- Adaptability
- Order Management
- Written & Verbal Communication
- Ticketing Systems
- Yardi
