Customer Support Specialist (Evenings + Weekends)
Showpass- 5000 - 6000 USD per Month
- Part Time
- Posted : one year ago
Showpass is a ticketing and event
management software company. We empower venue and event organizers to create a
rich, connected experience for their customers through next-generation
technology. We combine cutting-edge software and hardware for seamless on- and
offline sales, while delivering event management tools on the same integrated
platform.
But what makes us different?
Showpass offers a unique platform
for collaboration between the key groups that power events. From venues to
organizers to street teams, to event attendees, we are focused on bringing
people together through the magic of live events. We also happen to be powered
by a very talented team fostering innovation, creativity, and disruption. These
pillars support the Showpass culture which is built on a love for events, and
all things food. That’s what makes us the fastest-growing Canadian ticketing
company.
Location: Calgary, AB / Remote
Responsibilities:
- ·
Must be available for evening and weekend shifts
- ·
Monitor and respond to Showpass hotline, live
chat and online support system (Zendesk) for all customer (ticket buyer) and
client (event organizer) inquiries
- ·
Create and moderate documents for event and
client support info including event updates, FAQs, cancellations/refund
policies, etc.
- ·
Work collaboratively with Client Success and
Support teams to escalate issues for ticket buyers and event organizers
- ·
Provide feedback to Client Success and other
teams to improve products, site usability and level of service
- · Other administrative duties as assigned
The ideal candidate will have:
- ·
The desire to work in a challenging environment
- you love to hustle and will thrive in a fast-paced start-up environment
- ·
Post-secondary education is an asset
- ·
Minimum 1 year of experience in a
customer/client-facing role
- ·
Experience managing hotlines and/or
multi-channel customer support platforms (preferably Zendesk) is an asset
- ·
Experience working for a technology company in a
B2B2C industry is an asset
- ·
Ability to learn new software systems quickly
- ·
Strong organizational and process-oriented
skills
- ·
Excellent verbal and written communication
skills
- ·
Must be empathetic and understanding of
client/customer needs
- ·
Ability to maintain a calm, positive and
friendly attitude when dealing with clients and customers, especially in
difficult situations
- ·
Ability to navigate difficult conversations with
poise and empathy
- ·
Strong project and time management tools to
efficiently handle competing requests
- · Must have reliable internet and a quiet workspace conducive to interacting with clients via phone and video
Showpass is committed to
employment equity, welcomes diversity in the workplace, and encourages
applications from all qualified individuals. We thank all interested
applicants; however, only qualified applicants selected for an interview will
be contacted.
Skills
- Customer Support
- Customer Experience
- CUSTOMER SERVICE
- Customer Satisfaction
- Client Relations
