Remote Job
Customer Support Specialist - Payroll
Wagepoint
- 40000 - 45000 USD per Month
- Full Time
- Posted : 4 weeks ago
At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.
We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for 25,000 small business owners across Canada who rely on our payroll software to pay their employees and process their taxes. And we’re just getting started.
We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.
If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.
The Role at High Level:
Customer Support Specialist
What you'll be doing:
- Connect with our customers to answer questions and help resolve issues through phone, live-chat and email
- Access all incoming client support requests & reassign to the team as necessary
- Work with clients directly on basic payroll issues - setups, tax rates & account numbers, direct deposits, processing of regular & off-cycle payrolls, etc
- Work closely with Sales, On-boarding, and Risk team to ensure customer success
- Set up any custom income or deduction requests from clients
- Notify clients of any rejected direct deposits on their payroll
- Work with various teams to resolve customer support concerns, escalate bug issues and serve as an ambassador for our brand
- Daily use of CRM tools and cloud-based dashboards
What you bring to the table:
Excel
Bonus points if:
- You have your PCP Certification
- You are fluent in both French and English
- You have experience in customer support/service within a SaaS company (you understand how to use a ticketing system and how to support customers over the phone with complex technical issues)
What we bring to the table:
- The opportunity to work with the world’s friendliest team, solving interesting problems together.
- The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!
- An autonomous work environment: We’re a growing startup - so we’ll be looking to you to roll up your sleeves and dive right in! No red tape, just bring your great ideas and your powerful work ethic.
- An endless amount of laughter — we don’t take ourselves too seriously. We work hard, but we always have time for a bad joke or two.
Next Steps:who
Psssst!any
About WagepointWagepoint is a simple and fast online payroll app, backed by the world's friendliest team.
The app is ideal for small businesses across North America (US & Canada) who are looking to pay their employees easily and quickly
Skills
- Canadian Payroll
- Customer Experience
- Customer Relationship Management (CRM)
