Committee Member, Customer Service Standards Development Committee
Seniors and Accessibility- 100 - 200 USD per Day
- Full Time
- Posted : one year ago
Position: Committee Member, Customer Service Standards Development Committee
Do you have experience with accessibility and customer service? Got great ideas for how to ensure people with diverse abilities are welcomed and included in Ontario businesses? Ontario needs you to share your expertise and experience to help improve Ontario’s standards for accessible customer service.
The Minister for Seniors and Accessibility is looking for Ontarians with expertise in accessible customer service and lived experiences with disabilities to participate in the Customer Service Standards Development Committee, responsible for reviewing current accessibility requirements related to customer service.
The review of the Customer Service Standards is anticipated to launch in spring 2023 and run for approximately 12 months.
About the committee:
Under the Accessibility for Ontarians with Disabilities Act, 2005, Standards Development Committees are responsible for developing and reviewing accessibility standards, in order to advise the government on potential changes. This process empowers people with disabilities and obligated organizations to work together to identify barriers to accessibility and make detailed policy recommendations to government.
The Customer Service Standards Development Committee will be responsible for reviewing existing requirements established in the Integrated Accessibility Standards Regulation (IASR) related to customer service and assess if changes are also needed to the IASR General Requirements.
The Customer Service Standards apply to all sectors that provide goods, services, or facilities to the public. The standards set requirements that address accessible customer service policies, service animals, support persons, feedback process and employee training. This has a significant day-to-day impact on both the regulated community and the lives of people with disabilities.
The IASR also contains General Requirements that set similar requirements for accessibility policies and training, as well as other requirements regarding self-service kiosks, accessibility plans and procurement.
Standards Development Committees include at least 50% persons with disabilities, or their representatives, as well as the industries or sectors impacted by the Standards.
Committee members are invited to participate by the Minister for Seniors and Accessibility.
Qualifications:
- Strong knowledge of accessibility for persons with disabilities related to customer service, including relevant lived experience
- Familiarity with the Accessibility for Ontarians with Disabilities Act, 2005 and its accessibility standards
- Experience with identifying, preventing, and removing barriers for persons with disabilities
- Knowledge in business, retail and other customer service-related industries, both private and public sector
- Ability to bring expert lived experience and/or expertise perspectives to committee discussions
- Adept in consensus-building, problem-solving and communicating with a diverse group of stakeholders in a committee or board setting
Time Commitment:
- Members will meet virtually for one to two, three-hour meetings every three to four weeks for approximately twelve months.
- Additional time between meetings to review materials will be required.
- All committee meetings will be accessible to members with disabilities. Members will be asked to identify accessibility supports required, without disclosure of disability or nature of disability to the Ministry to support participation in meetings.
- Committee members are required to fulfill the duties of their appointment in a professional, ethical and competent manner and avoid any real or perceived conflict of interest.
Remuneration:
At the Minister’s discretion, members may receive a per diem of up to:
- $200 per day or $100 per half-day (3 hours or less) when attending meetings, and
- $200 per day or $200 per half-day for preparation between meetings.
Closing Date:
The closing date for applications is April 19, 2023 by 11:59 pm.
We thank you for your interest. Applications will be reviewed as they are received. Only those selected for further screening or an interview will be contacted.
How to Apply:
To apply for membership on the Customer Service Standards Development Committee, please email [email protected].
Attach your résumé or a short description of yourself, including relevant experience or expertise in accessible customer service and lived experience of disability.
Remember: The deadline to apply is April 19, 2023 by 11:59 pm.
The Ministry for Seniors and Accessibility welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application and selection process.
Learn more about
Skills
- CUSTOMER SERVICE
- Accessibility
- Service Standards
- Standards Development
- Public Sector
