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Remote Call Center

The Computer Merchant, LTD (TCM)
  • 15 - 17 USD per Hour
  • Full Time
  • Posted : a month ago

JOB TITLE: Remote Call Center

JOB LOCATION: Remote but most be local to Menands, NY

WAGE RANGE*: $15-17 hr

JOB NUMBER: 23-01989

Required Experience

Skills: Call Support, Communication, Customer Service

Experience: 2 + years of related experience

US Citizenship Required: Yes

Job Description

Takes and processes transactions by telephone internet and correspondence from customers and representatives. Enters and maintains database records of customer profiles and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.

  • HS or equivalent + 2 years related experience
  • Previous customer service role
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong phone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively

Required Qualifications

  • High School diploma or GED
  • 2+ years office experience
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong written and verbal communication skills
  • Customer focus and must be a team player
  • Excellent organization skills and attention to detail is required
  • Strong work ethics and flexibility. Ability to learn quickly.
  • Ability to multi-task and manage time effectively

Equal Opportunity Employer Veterans/Disabled

  • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

  • Attention to Detail
  • Call Center Development
  • Customer Satisfaction
  • Multitasking
  • Organization skills
  • Phone Manner
  • Professional Phone Skills
  • Professional Services Industries
  • Skilled Multi-tasker
  • VBA Excel

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