Remote Job
As a Lead Tech Writer at Verifiable, you will lead the charge in creating a robust and consistent documentation framework for our products and services. You will be responsible for developing a new tech writer function within the company and working closely with cross-functional teams to deliver high-quality documentation. Your role will be critical in ensuring our users have access to clear, comprehensive, and user-friendly documentation.
At Verifiable, we prioritize a bias towards action and iterative delivery when it comes to documentation. We understand the importance of getting valuable information into the hands of our users quickly, while also recognizing the need for ongoing refinement and expansion of our documentation over the long term. Our commitment is to deliver clear, concise, and user-focused documentation that evolves with our products and services, ensuring that our users always have access to the most complete and up-to-date resources. This role reports to the VP of Product.
Key Responsibilities:
Lead Tech Writer
Verifiable- 5000 - 6000 USD per Month
- Full Time
- Posted : 4 months ago
About Us:
- Verifiable is a modern digital infrastructure for the Healthcare industry. Our software helps companies license and credential doctors and other healthcare workers so that they can more quickly provide care to those who need it. Our API-first platform is the only one of its kind, connecting directly to hundreds of sources and automating provider data verifications instantly to speed up credentialing and simplify network management
- We’ve grown to over 100 employees in less than 4 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. See our announcement here!
As a Lead Tech Writer at Verifiable, you will lead the charge in creating a robust and consistent documentation framework for our products and services. You will be responsible for developing a new tech writer function within the company and working closely with cross-functional teams to deliver high-quality documentation. Your role will be critical in ensuring our users have access to clear, comprehensive, and user-friendly documentation.
At Verifiable, we prioritize a bias towards action and iterative delivery when it comes to documentation. We understand the importance of getting valuable information into the hands of our users quickly, while also recognizing the need for ongoing refinement and expansion of our documentation over the long term. Our commitment is to deliver clear, concise, and user-focused documentation that evolves with our products and services, ensuring that our users always have access to the most complete and up-to-date resources. This role reports to the VP of Product.
Key Responsibilities:
- Documentation Strategy: Develop and execute a comprehensive documentation strategy that aligns with Verifiable's goals and objectives
- Content Creation: Create and maintain a wide range of technical documents, including user guides, API documentation, FAQs, tutorials, and more
- Interactive Documentation: Design and develop interactive documentation solutions, such as web pages, knowledge bases, and rich media content, to enhance user engagement and understanding
- Collaboration: Collaborate closely with product managers, developers, UI/UX designers, and other stakeholders to gather information and ensure accurate and up-to-date documentation
- User-Centric Approach: Focus on the needs of our users to deliver documentation that is accessible, user-friendly, and meets their information requirements
- Continuous Improvement: Continuously improve and update existing documentation to reflect product updates, enhancements, and changes
- Documentation Tools: Utilize modern documentation tools and technologies to streamline the content creation process
- Bachelor's degree in a relevant field (e.g., Technical Communication, Computer Science, Engineering) or equivalent work experience
- Proven experience as a technical writer, with a track record of creating high-quality technical documentation
- Strong understanding of documentation standards, best practices, and tools
- Experience with creating interactive documentation, web pages, and knowledge bases
- Proficiency in HTML, CSS, and basic JavaScript for web content creation
- Excellent communication skills, both written and verbal
- Detail-oriented with a strong commitment to accuracy
- Ability to work independently and collaboratively in a fast-paced, cross-functional team environment
- Humble and self-aware
- Our software is used by healthcare companies, payer organizations, and provider organizations like Humana, Modern Health, and Grow Therapy
- We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023
- We value the many benefits of remote work, so we’re fully distributed across the US and internationally. We’re not limited by location in finding the best talent to build a world-class team!
- Our People team provides us with comprehensive health, vision, and dental benefits, along with 401k and unlimited PTO
Skills
- API Documentation
- Cascading Style Sheets (CSS)
- Content Creation
- Manuals
- Technical Documentation
- Technical Writers
- Web Content
- Web Content Creation
