Client Success Manager
Phreesia- 5000 - 6000 USD per Month
- Full Time
- Posted : 2 months ago
We're looking for a confident, collaborative leader to join Phreesia as a Client Success Manager! In this role, you'll contribute to our mission by optimizing a solution that best fits the needs of our clients, including primary care, single-specialty and multi-specialty practices, health systems, and hospitals. Utilize your sales and influencing skills by driving adoption and utilization of products, and growing revenue through upsell opportunities. Build strong client relationships to maintain high contract renewal rates and increase overall client satisfaction.
The Client Success Manager will collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues, engage clients at all levels, and execute initiatives to maximize customer value. This role provides a high level of visibility within the organization, clear growth paths within the team, and interactions with clients virtually and/or on-site. If you're an organized, strong communicator with a desire to learn in a fast-paced environment, this role could be the perfect fit!
What You'll Do
- Drive adoption of specific products and features within Phreesia solution, ensuring maximum client benefits
- Grow revenue by identifying clients with add-on/upsell opportunities, followed by product demonstration, implementation, and ROI presentation
- Master Phreesia’s technical product functionality to provide expert workflow consulting and develop client solutions
- Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
- Proactively address client risks based on product usage trends and KPIs to minimize churn. Manage escalations, raising to senior leadership when appropriate
- Advocate for clients while capturing client feedback and reporting and prioritizing requests to Product Management team
- Coordinate internal account team effort and promote best practices with team members to continually improve quality, effectiveness, and efficiency of processes. Support and drive change management process and actively help to gain buy-in from peers on new initiatives
- Bachelor's degree required, with 5+ years' experience in client success and/or account management
- Experience generating sales opportunities and upselling to book of business
- Ability to collaborate well with customers, including senior and executive level, to understand needs and develop custom solutions
- Superior presentation, meeting facilitation, and influencing skills
- Skilled at anticipating and solving problems, as well as prioritizing demands in a fast-paced and dynamic environment
- Role may require up to 25% travel following all current health and safety guidelines
Who We Are
At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
Top-rated Employee Benefits
- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/dei/
Skills
- Account Management
- Business Reviews
- Customer Satisfaction
- Customer Success
- Key Performance Indicators
