Account Manager

• 5000 - 11000 USD /Month
• Full Time
• Posted : 4 years ago

TELECOMMUTE                                   LOCATION : Remote, Work from Anywhere 

Forest Admin has been designed to help developers save time and to provide their business teams with a tool that is tailored to their operations and ready to scale. Our "admin panel as a service" allows any web-based company to skip all the design, development and maintenance steps typically required when running a back office.

Technically speaking, Forest Admin consists of an admin front-end where clients manage their data and U/I configurations and of an admin back-end which is an API hosted on our clients servers where clients can extend their data models and code any specific admin panel business logic (routes, actions, …). Forest Admin's architecture was designed with security at the core and ensures that we never have access to our client’s data, thereby introducing a new class of products in the SaaS world.

How big is it? All apps need a back office, which means we have an impact on virtually … all web related businesses! We’re currently on-boarding more and more fast-growing companies (ex. Qonto, Heetch, Shadow, Carbon Health…) at an incredible pace and we want to accelerate our expansion.

To succeed we are looking for an exceptionally strong Account Manager to join our team and lead our account expansion strategy.

As the first Account Manager at Forest Admin you are in charging of driving the growth of our existing accounts, working in tandem with our Customer Success team to unlock our accounts full potential.

You are in charge of proactively identifying sales opportunities at our existing accounts and in their immediate environments.

As part of the role you will:

• Drive your own deals through a full-cycle sales funnel from detection of new opportunities to close within our existing customer base (Upsell & Cross Sell objectives)
• Self generate additional opportunities through account mapping and prospecting of our customers’ environments for e.g. other client activities, business units or companies in the same Group (ReSell objectives)
• Work closely with both Sales and Customer success to understand how and why an existing customer or its environment would expand with Forest Admin, in order to effectively communicate how we can meet those needs.
• Position yourself as a privileged point of contact for your customers and be responsible for all the commercial aspects of the relationship
• Achieve targets on or before your three-month ramp period, then continue to exceed targets set.
• Shape, iterate, and scale our expansion strategy, taking initiative to improve the team’s practices, tools, and content.   

REQUIREMENTS : 

We’re looking for customer saavy team mates who are ready to hustle and show grit! We call it the Lumberjack/jill attitude!
Building from the ground up a brand new product class is no easy task. Working in Customer Success at Forest Admin requires strong analytical skills to understand how our clients operate and creative expansion strategies to capture an account’s full potential.

We’re looking for someone with:

• 5 to 10 years of experience with a track-record of driving net-new sales at a B2B SaaS Product startup
• Strong customer facing skills - tactfully maintain existing customer relationships while simultaneously surfacing expansion opportunities
• Genuine interest in web technologies and selling to a Developer persona
• Demonstrated ability to thrive in a startup ecosystem, and willingness to roll-up their sleeves and to step outside their job description
• Native or advanced fluency in English   

RECRUITMENT PROCESS

• Vision and ambition interview with the CEO
• Mission and fit interview with the Head of CS
• Case study followed by debrief interview with CEO & Head of CS
• Ref checks & offer communication

Skills

• SaaS
• E-commerce
• Creative thinking
• communication skills
• Analytical
• CUSTOMER SERVICE
• Financial Accounting
• Accounting
• Web Technologies