Onboarding & Project Specialist (Part-Time)
Rosetta Stone- Part Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote, United States
We are looking for a part-time Customer Success Onboarding & Project Specialist who will be responsible for providing programmatic and administrative support for onboarding new customer success employees as well as managing special projects. Reporting to the Manager of Customer Success Operations, the role will continuously improve the onboarding experience for new hires in several roles across several customer success teams.
The role will have a working understanding of the requirements for each customer success role and ensure efficient effective onboarding through a variety of tasks related to organization, communication, scheduling and technology tool support.
This is a part-time remote (work-from-home) role.
Responsibilities and DutiesOrganize new-hire onboarding program for roles across several Customer Success teams
Create and maintain onboarding process, materials, schedules, and courses across internal learning programs
Act as a point of contact for all questions and issues related to new-hire onboarding
Collaborate with IT to provision new hires with appropriate technology tools
Research and become the subject matter expert for onboarding tools such as Brainshark, Nearpod or similar
Conduct new-hire post-onboarding feedback sessions or surveys
Act as liaison Customer Success team members as their operations partner
Contribute to department newsletters
Project manage internal learning programs
Understand all Lexia’s programs at a high level
Understand and follow internal Lexia systems and processes
Understand roles of each team within Customer Success
Qualifications:
Bachelor’s degree or equivalent experience
2-3 years experience in providing professional administrative and project management
1-2 years experience creating and delivering trainings/presentations in-person and/or virtually highly preferred
Highly adept with technology, and quick to learn new technologies, apply solutions, and teach others to use the technology effectively
Excellent written and verbal communication skills
Able to create and deliver trainings/presentations
Excellent time management, multitasking and prioritization skills in order to meet deadlines
Excellent organizational and planning skills
Experience with MS Office Suite, G-Suite, web meeting tools, and other technology/project management tools
Demonstrated ability to take initiative, be self motivated, highly accountable and reliable
Demonstrated ability to across multiple group styles
Ability to prioritize, work independently without oversight in a team-oriented and fast paced environment
A cover letter is REQUIRED for consideration of this role
Skills
- Project Management
- Administrative Works
- Microsoft Office
- communication skills
- Customer Support
- Organization skills
- Training
- Written communication skill
- Problem Solving
- CUSTOMER SERVICE
- Customer Success
