Sales Operations Manager

• 5800 - 7500 INR /Month
• Full Time
• Posted : 4 years ago

TELECOMMUTE                       LOCATION: Remote, Work from home

CareAcademy provides home care agencies with a best-in-class online education platform that delivers engaging video-based classes and real world scenarios that walk through aspects of the caregiver experience. We now train thousands of caregivers each month, helping them deliver the best care possible. Best of all, we provide the extra set of hands Agencies need to manage caregiver training so they can acquire and retain the talent needed to grow their business.

• Sales strategy - Actively identify the most effective, scalable opportunities to address issues and opportunities within the day to day activities of the sales team. Translate those opportunities for process improvement into actionable goals with supporting activities for each; implement dashboards/reports/tracking.
  
• Sales technology implementation and management - assist SVP of Sales with definition of business requirements for sales technology; assist with design, implementation, and integration; continuous improvement of solutions over time
• Forecasting and benchmarking - work with sales leadership to lead top-down and bottom-up forecasting; build benchmarks, trending, analysis.
• Stay up to date on the latest trends, innovations, and technologies used to enable sales operations success
• Contract Review - review customer contracts for accuracy and reject contracts when the sales team makes an error.
• Perform strategic research and analysis as assigned

Requirements:

• A Bachelor's Degree in Business Management, Data Science, or equivalent degree/experience
  
• 5+ years in progressively more responsible Sales Operations roles
• 5+ years of Salesforce.com expertise required including relevant Salesforce certifications:
• Certified Platform Administrator
• Advanced Administrator
• Platform App builder certification
• CPQ certification preferred but not required
• Approaches Salesforce development with an emphasis on platform scale and sustainability
• Experience with Salesforce APIs, including REST, Bulk, etc.
• Experience with Salesforce Lightning and Classic platforms
• Experience with Kanban or Agile methodologies for project management
• Experience migrating from one CRM to another
• Preferred but not required experience with Salesforce development and languages (Apex, SOQL), as well as an understanding of declarative configuration options
• Well rounded technical knowledge including database management
• A proactive mindset, strategic focus, and business acumen; unique ability to understand both big-picture organizational strategy and the details of execution
• Improvement orientation - proven experience reducing cost of sale/improving sales cycle times or outcomes (e.g. win rate, deal size) through process improvements and technology enablers
• An excellent understanding of standard business practices related to Sales & Marketing Operations processes and systems (lead generation, campaign results tracking, sales process, CRM applications, reporting, forecasting, territory management, and sales quotas); required
• Comfort with advanced analytics and statistical analysis; required
• Deep understanding of (and empathy for) the role of a sales professional

Skills

• REST API
• Business Development
• CRM
• Sales
• Agile
• Analytical
• Data Science
• Sales Force
• API