Remote Job
Order Management Customer Service Specialist
Solugenix
- 13 - 14 USD /Hour
- Full Time
- Posted : 4 years ago
TELECOMMUTE LOCATION: Remote, US
Solugenix is an information technology services firm that has a
rich history of providing comprehensive technology services and solutions for
five decades.
As a pioneer in IT
services, we’ve partnered with some of the biggest global corporations across
many industries. Our history was built on a foundation of partnerships with
global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson,
Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing
dedicated support centers, staffing quality teams, or delivering business
service solutions, clients can always count on Solugenix.
Solugenix is looking
for a motivated Order Management Customer Service Specialist to work
Monday – Friday.
Responsibilities and Duties - Fields incoming calls from customers regarding orders for products
- Achieves SLA targets and call metrics to ensure high customer satisfaction
- Understands order entry and order processing procedures
- Takes full accountability for customer satisfaction with a highly professional personality and demeanor
REQUIREMENTS:
- 2-4 years Customer Service experience in a high-volume contact center environment
- High School diploma required.
- College degree is highly desirable.
- Knowledge of Medical/Life Sciences work experience
- Tech Savvy: typing, navigating through multiple applications while engaging with the customer
- Strong written and verbal communication skills
- Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers
- Proficiency in Windows, Excel, Word, Ticketing Systems
- ERP experience (SAP experience is preferred)
- Strong attention to detail is essential, including correct spelling and correct documentation of a sequence of numbers
- Ability to successfully present company policies and procedures
- Ability to follow written and verbal instructions
- Ability to work with changing priorities
- Ability to listen effectively
- Ability to work independently with limited direct supervision
- Ability to successfully communicate with other departments within the company
- French fluency is a plus
Residency Requirements:
Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, South Dakota, Texas, or Wisconsin
Skills
- SAP
- MS Excel
- Windows ISCSI
- CRM
- Customer Support
- Customer Service
- Microsoft Word
- Order Management
- Management
- Enterprise Resource Planning
- Ticketing Systems