Subscribe job alerts


Remote Job

Order Management Customer Service Specialist

Solugenix
  • 13 - 14 USD /Hour
  • Full Time
  • Posted : 4 years ago

TELECOMMUTE                                                 LOCATION: Remote, US


Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for five decades.

As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.


Solugenix is looking for a motivated Order Management Customer Service Specialist to work Monday – Friday. 



Responsibilities and Duties
  • Fields incoming calls from customers regarding orders for products
  • Achieves SLA targets and call metrics to ensure high customer satisfaction
  • Understands order entry and order processing procedures
  • Takes full accountability for customer satisfaction with a highly professional personality and demeanor
REQUIREMENTS:

  • 2-4 years Customer Service experience in a high-volume contact center environment
  • High School diploma required. 
  • College degree is highly desirable.
  • Knowledge of Medical/Life Sciences work experience
  • Tech Savvy: typing, navigating through multiple applications while engaging with the customer
  • Strong written and verbal communication skills
  • Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers
  • Proficiency in Windows, Excel, Word, Ticketing Systems
  • ERP experience (SAP experience is preferred)
  • Strong attention to detail is essential, including correct spelling and correct documentation of a sequence of numbers
  • Ability to successfully present company policies and procedures
  • Ability to follow written and verbal instructions
  • Ability to work with changing priorities
  • Ability to listen effectively
  • Ability to work independently with limited direct supervision
  • Ability to successfully communicate with other departments within the company
  • French fluency is a plus
Residency Requirements: 

Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, South Dakota, Texas, or Wisconsin


Skills
  • SAP
  • MS Excel
  • Windows ISCSI
  • CRM
  • Customer Support
  • Customer Service
  • Microsoft Word
  • Order Management
  • Management
  • Enterprise Resource Planning
  • Ticketing Systems

Similar Jobs

Remote Job

Remote Travel Agent

Unplugged Travel
  • 4 days ago
  • Applicants are currently accepted from the USA, Mexico, Australia.We are seeking detail-oriented and highly organized candidates to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Remote Travel Agent you w

Remote Job

Sales Development Representative (m/f/d)

Thorit GmbH
  • 3 weeks ago
  • We are a modern digital agency based in Stuttgart with comprehensive expertise in data intelligence, technology, and marketing. We optimize the marketing performance of our clients and find creative ways to leverage the latest technologies for sustainable growth and scalability. In addition to our l

Remote Job

Remote Travel Agent

Unplugged Travel
  • a month ago
  • ***Applicants currently accepted from the USA, Mexico, Australia. We are seeking a detail-oriented and highly organized Remote Travel Agent to join our team. The ideal candidate will have excellent communication skills, a passion for travel, and the ability to work independently. As a Remote Travel

Remote Job

Inside Sales Executive - Service Provider

Kentik
  • a month ago
  • Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularit

Remote Job

Sales Executive, Key Accounts

Collectors
  • a month ago
  • Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors purs

Remote Job

Account Manager

Minerva
  • a month ago
  • We are seeking an experienced and dynamic Account Manager to join Minerva, an early-stage startup in the fintech space. You will be at the forefront of driving customer success, responsible for nurturing relationships, identifying growth opportunities, and ensuring our clients derive maximum value f

Remote Job

Account Executive

Nest Wealth
  • a month ago
  • We’re building our Nest!Where you’ll be: Working remotely, anywhere in Canada (in EST)Your Role: Account ExecutiveReporting to: Denise WillettWho We Are:Founded in 2014, Nest Wealth created Canada's first SaaS-based digital wealth management platform to ensure investors have access to sophistica

Remote Job

Customer Support Specialist - Payroll

Wagepoint
  • a month ago
  • At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll

Remote Job

Customer Success Representative

Obie
  • a month ago
  • At Obie, we are shaking up landlord insurance, making it easily available for landlords and real estate investors both when and where they need it. With a focus on driving efficiency and innovation for our customers and within our team, we’re on the search for new talent that can take Obie to the

Remote Job

Customer Success Specialist

Fliff Inc
  • a month ago
  • Click the 'Apply' button to submit your application through Offered.ai and learn more about Fliff Inc and the role.Fliff reimagines sports betting as a social, and free-to-play game build for all types of sports fans. We've built a social sportsbook experience that allows users to compete for leader

View All