Subscribe job alerts


Remote Job

Customer Support Specialist

Heights Platform
  • Posted : 3 years ago

Headquarters: Austin, TX
URL: https://www.heightsplatform.com/

Customer Support Specialist at Heights Platform

As a Customer Support Specialist at Heights Platform, you’ll help our customers build and grow successful online learning businesses. Our customers will look to you, not only as a master of our platform, but as someone who understands their specific business needs and goals. Providing above and beyond customer support and understanding our customer’s needs is so important to us, that everyone on our team including our founder helps with customer support in some way.

We’re known for providing the best support in the industry, and we’re looking for others that enjoy helping people as much as we do.

Your Responsibilities:

  • Answering support questions via email.
  • Helping to moderate and interact with our private Facebook community.
  • Understanding pain points and common problems our customers have, to help our product team better solve them.
  • Identifying potential customers that might need to be reached out to for additional help.
  • Updating our knowledge base, and helping us understand where to improve our existing support content based on your conversations with customers.
  • Documenting bugs and helping our product team reproduce them.
  • Staying up-to-date with new feature releases to help our customers best benefit from them.
  • Understanding where each customer is in their journey, whether they’ve just started building their online course, or are an experienced creator with tens of thousands of students.

We’re looking for someone who has:

  • The desire to make impact, and improve our already outstanding support.
  • Prior experience in a customer support role. Even better if that role was with another SaaS company.
  • Great empathy and care for our customers, and is excited to help them succeed.
  • Excellent written communication ability. You are able to understand and clearly explain solutions.
  • The ability to constantly learn and improve. Customers with thousands of students will rely on you to help them make their courses the best they can be.
  • Experience in the world of online courses and digital marketing.
  • Experience in remote roles is a plus.
  • Experience with Help Scout is a plus.
  • Experience with configuring domains, and website building is a plus.



We Believe in Providing Outstanding Support

What some our our customers say about our support:

“The support team at Heights Platform is head and shoulders above any others I've used (and that is over 15+ years in the industry!)”

“The Heights team is SO responsive they make you want to cry or shake other companies and point them at what Heights is doing. Their responsiveness is amazing. Thrilled with their turn around times on questions and requests for support.”

“Not only have I been able to get my course launched, Heights Platform’s support is second to none! I am definitely challenged with some technical situations, however, the support has been right there making sure I got it done!”

“Wow, sometimes your support leaves me speechless. I'm always amazed at how much you care about your users' needs.”


About Heights Platform

We help entrepreneurs monetize their knowledge online. Heights Platform’s all-in-one course creation software provides entrepreneurs, online marketers, coaches, and consultants everything they need to build a business selling their knowledge.

Thousands of customers in 100+ countries around the world use Heights Platform to run their online course businesses.

Our goal is to help ensure our customer’s students can put their newly acquired knowledge to use. Providing tools to market an online course is one thing, but an online course can only truly be successful when learners can reach the outcome promised to them.



Why Work with Us?

  • We believe work-life balance is essential. Enjoy Unlimited time off. We highly encourage at least 4 weeks off out of the year.
  • Opportunities to grow and make an impact.
  • Competitive pay.
  • Flexible work hours.
  • Work remotely where you feel most comfortable and productive.
  • Confidently be yourself without fear of judgement.
  • Be part of a creative team that is constantly innovating and improving how creators can make a living from their skills, and how students can better learn online.

We’re excited to hear from you!

Skills
  • customer service

Similar Jobs

Remote Job

Customer Support Specialist - Payroll

Wagepoint
  • 2 months ago
  • At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll

Remote Job

Customer Support Specialist

OmniUpdate (Now Modern Campus)
  • 2 months ago
  • Who we are…Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.The Modern Campus engagement platform

Remote Job

Customer Support Specialist

VelocityEHS
  • 2 months ago
  • THE OPPORTUNITY:This is a remote opportunity and open to candidates that reside in the United States and Canada.VelocityEHS differentiates its offering in the marketplace by providing service and support that is unparalleled in its industry. Our Support team provides B2B technical support to our cus

Remote Job

Customer Support Specialist

BrightWatch
  • 2 months ago
  • BrightWatch is a full-service security integration firm based in Austin, Texas Metropolitan Area that specializes in bringing accountability and innovative solutions to everyday security problems using the most advanced surveillance and access control products available. As a proud partner with many

Remote Job

Customer Support Specialist

Rippling
  • 2 months ago
  • Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in

Remote Job

Customer Support Specialist

HealthStream
  • 2 months ago
  • Job DetailsJob LocationUSA Remote - Nashville, TNRemote TypeFully RemotePosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageNegligibleJob ShiftDayDescriptionAs the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best

Remote Job

Customer Support Specialist

Cision
  • 2 months ago
  • Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure

Remote Job

Part-time Customer Support Specialist (Western Canada)

Driversnote
  • 3 months ago
  • Headquarters: Copenhagen URL: https://www.driversnote.com/ Hej! We’re Driversnote, a fast-growing SaaS company based in Copenhagen, Denmark. We take pride in helping more than 2,000,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation, so we try to remove

Remote Job

Customer Support Specialist

Koala AI
  • 3 months ago
  • We are looking to add somebody to our support team for Koala AI, a fast growing, profitable AI startup, so that we can quickly respond to tickets during US business hours and improve our help docs.You will be expected to:- Reply quickly during US business hours- Update and improve our help docs- Fol

Remote Job

Customer Support Specialist

Koala AI
  • 3 months ago
  • We are looking to add somebody to our support team for Koala AI, a fast growing, profitable AI startup, so that we can quickly respond to tickets during US business hours and improve our help docs.You will be expected to:- Reply quickly during US business hours- Update and improve our help docs- Fol

View All