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Customer Support Specialist

BrightWatch
  • 5000 - 6000 USD per Month
  • Full Time
  • Posted : 2 months ago

BrightWatch is a full-service security integration firm based in Austin, Texas Metropolitan Area that specializes in bringing accountability and innovative solutions to everyday security problems using the most advanced surveillance and access control products available. As a proud partner with many of the industry’s most respected brands, we are dedicated to revolutionizing the world of video security.


Role Description

This is a full-time on-site role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing technical assistance and support to our customers via phone, email, or chat. They will also handle customer inquiries, recommend solutions, and guide product users through features and functionality.


Qualifications

  • Customer Support, Technical Support, and Analytical Skills
  • Excellent Interpersonal Skills and Customer Satisfaction experience
  • Effective problem-solving abilities
  • Ability to learn quickly and adapt to new environments
  • Attention to detail, multitasking, and organizational skills
  • Knowledge of security products and systems is a plus
  • Bachelor's degree in IT, Computer Science, or a related field


We are seeking a candidate with a passion for solving complex customer problems and delivering exceptional service. This position requires an individual with strong communication skills and a high level of technical competency, time management, and customer focus

Skills
  • Analytical Skills
  • Attention to Detail
  • Communication
  • Customer Experience

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