BrightWatch is a full-service security integration firm based in Austin, Texas Metropolitan Area that specializes in bringing accountability and innovative solutions to everyday security problems using the most advanced surveillance and access control products available. As a proud partner with many of the industry’s most respected brands, we are dedicated to revolutionizing the world of video security.
Role Description
This is a full-time on-site role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing technical assistance and support to our customers via phone, email, or chat. They will also handle customer inquiries, recommend solutions, and guide product users through features and functionality.
Qualifications
We are seeking a candidate with a passion for solving complex customer problems and delivering exceptional service. This position requires an individual with strong communication skills and a high level of technical competency, time management, and customer focus