Remote Job
We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Position Summary
You'll provide exceptional product support and have a significant role in the overall customer experience. As a Customer Support Specialist, you'll be the face of Credentialing and become our client's biggest advocate! You'll understand the ins and outs of the product and delight clients with your wealth of knowledge and unwavering positivity. You'll also have the opportunity to develop skills for your individual career path based on your interests--whether this lies within customer support or in another department within the company.
Essential Duties And Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
What You Will Need to be Successful
Education, Experience And Knowledge Required
HealthStream offers a comprehensive benefits package to eligible employees, including:
Customer Support Specialist
HealthStream- 5000 - 6000 USD per Month
- Full Time
- Posted : 2 months ago
Job Details
Job Location
USA Remote - Nashville, TN
Remote Type
Fully Remote
Position Type
Full Time
Education Level
4 Year Degree
Travel Percentage
Negligible
Job Shift
Day
Description
As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.
What does our values-based culture offer you?
- A collaborative work environment
- A mission-oriented mindset
- Work-from-home flexibility
- A chance to grow your career
We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.
We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.
Your Role As a HealthStreamer
Position Summary
You'll provide exceptional product support and have a significant role in the overall customer experience. As a Customer Support Specialist, you'll be the face of Credentialing and become our client's biggest advocate! You'll understand the ins and outs of the product and delight clients with your wealth of knowledge and unwavering positivity. You'll also have the opportunity to develop skills for your individual career path based on your interests--whether this lies within customer support or in another department within the company.
Essential Duties And Responsibilities
You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.
- Provide phone, email, video chat support; working closely with clients and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems or discover educational opportunities.
- Build strong relationships with your colleagues and with clients, communicating in a timely, professional and respectful manner.
- Identify, test and verify uncovered bugs, providing the development team will clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data in addition to customer feedback.
What You Will Need to be Successful
Education, Experience And Knowledge Required
- You have at least one year of experience in customer-facing roles.
- You have obtained a bachelor's degree, preferably in a related discipline.
- Practical knowledge of the healthcare industry a definite plus.
- You have an extraordinary, charismatic phone presence; excellent written communication and can relay information clearly, concisely and thoughtfully.
- You are an entrusted problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and have the ability effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You are able to take complex topics and make these easily digestible.
- You are clever, optimistic and ineffably empathetic.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools including Salesforce and Microsoft Teams. A basic understanding of SQL is a bonus.
- You are able to work a flexible schedule, providing coverage between 6 AM - 6:30 PM, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards to a common goal and uphold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, however, you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Skills
- Build Strong Relationships
- Communication
- Customer Experience
- Customer Satisfaction
- Customer Support
