Account Manager
Augmedix- Full Time
- Posted : 3 years ago
TELECOMMUTE LOCATION - REMOTE, SAN FRANCISCI, DHAKA
ABOUT Augmedix
Augmedix converts natural clinician-patient conversations into precise medical documentation and offers live support, including referrals, orders, and reminders, allowing clinicians to focus on what matters most, caring for patients. Augmedix services are trusted by over one dozen American health systems and hundreds of independent clinicians supporting medical offices, clinics, hospitals and telemedicine. Augmedix has been documented to save clinicians 2–3 hours per day, increase productivity by as much as 20%, and improve clinician work-life balance over 40%.
About the Role:
Our Account Managers are the champions of customer delight for both our clinician users and health system customers. Account Managers accelerate Augmedix by improving customer adoption, engagement, and growth. In collaboration with other teams, we bring the full power of Augmedix to help customers achieve business value faster and drive customer delight through their use of Augmedix. Account Managers split their time between remote and onsite visits for our customers, and are strategic quarterbacks in charge of customer retention, customer satisfaction, and ultimately expansion of the Augmedix footprint across customers.
This is a remote position open to applicants located anywhere in the US who are able and willing to travel up to 50% of the time (when we are able to do so safely).
We are honored to be recognized as a Red Herring Top 100 Company. We are creating a metrics-driven company culture that empowers employees to innovate, to learn about new technologies, to grow their careers, and to help each other to succeed. We want to challenge you with open-ended and complex problems and provide a mission-driven environment to help you achieve success and to improve patient health.
Responsibilities and Duties- Steward a high-quality customer experience and develop high-trust, high-integrity relationships with all customer stakeholders - clinician users, clinical operations staff, executive and business operations teams.
- Hyper focused on the delivery of business value to your portfolio of assigned customers to ensure you exceed all customer retention goals.
- Work closely with customer executive teams to advance business development at each health system, including sourcing referrals, expanding footprint of clinician users, and selling new product offerings. Exceed all growth targets across the portfolio of assigned customer accounts.
- Develop strong working relationships with all Augmedix departments and employ creative problem solving to resolve customer issues. (Working relationships include management of multiple dotted-line direct reports.).
- Communicate consistently, habitually, and with extreme professionalism in person, on the phone, and over email.
- Conduct effective and tactful presentations to all customer audiences, ranging from executive teams, clinician users, clinical staff or business contacts.
- Develop expertise with Augmedix hardware and software. Troubleshoot as needed, and channel product improvement ideas to the Augmedix Product team.
- Develop expertise with scribing and clinical operations, including clinician workflows, productivity best practices, and the roles and responsibilities of all clinical professionals.
- Manage customer records diligently in our CRM and service ticketing systems.
- Manage and utilize customer success dashboards.
- Relentlessly suggest ways for the team and the company to improve customer delight.
Requirements:
- 3+ years in account management, customer success, sales, or a customer support role.
- College degree required.
- Health care experience is a strong plus.
- Obsessive about ensuring a world-class customer experience for customers.
- Highly entrepreneurial: creative and proactive in solving problems.
- Exceptional communication, presentation, and conflict resolution skills.
- Strong project management skills, with a keen ability to think critically, prioritize effectively, and communicate expediently.
- Nuanced attention to detail in execution and a mature sense of accountability.
- Works well with a variety of different personalities.
- Excited to thrive in a fast-paced, highly dynamic growth-stage company.
- Highly proficient with digital tools, cloud-based office suite software, and CRM systems.
- Intellectually curious and strategic.
- Comfortable with travel 50% of the time.
Skills
- Creative thinking
- Problem Solving
- Product Management
- Relationship building
- Accounting
- Account Management
- Client Relationship Management
- Customer Success
- Written & Verbal Communication
