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Call Center Executive

Seven Consultancy
  • Full Time
  • Posted : 3 years ago

Answer incoming calls, making outbound calls and respond to customer's queries in a timely manner

Strong phone and verbal communication skills along with active listening

Identify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information.

Follow the call center communication scriptswhen handling different topics

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way.

Document all call information according to standard operating procedures

Familiarity with CRM systems and practices

Meet personal/team qualitative and quantitative targets

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and servicesOther duties as assigned



Responsibilities and Duties
The Candidate should be Fluent in English

Skills
  • CRM
  • Customer Service
  • Medical Health Care
  • Management

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