Remote Job
Have questions? Drop a line at [email protected] ?
Customer Support Specialist
Slab- $70.000 - $90.000
- fullTime
- Posted : 720 years ago
At Slab, we are on a mission to make the workplace a source of learning and purpose. Our product is a knowledge base, reimagined to be powerful but remain intuitive enough for the entire company. The founding team has previously started and sold a productivity company to Salesforce and we are backed by top-tier investors, including Matrix Partners, CRV, and NEA.
Our success today is built on providing our customers with the best experience possible. As an early hire on our customer-facing team, you will have the opportunity to shape the company's product philosophy and vision. By structuring our processes, collaborating closely with leadership, and influencing our culture, you will deliver a long-term impact on the business.
Responsibilities
- Delight customers with expert guidance and support during our onboarding process and beyond, including day-to-day customer interactions across video calls, emails, and chat
- Ensure that customers are maximizing the value of Slab through feature education and best-practices guidance
- Improve existing and create new documentation and learning materials to support our customers who prefer a self-serve approach
- Adapt and improve our support and onboarding processes as we reach new types of customers with different needs
- Partner with sales, product, and engineering teams to advocate for customer needs
Sound like you?
- You have 1-3 years of experience working in customer support or success for a SaaS company (bonus points for early-stage). You are excited to continue to build your customer-facing career.
- You're an incredible verbal and written communicator. You excel at making complex situations easy to understand using clear and simple language. As a remote team, communication skills are especially critical to success at Slab!
- You are more technical than the typical support professional, but it could be in a number of different ways. Maybe you're really good at solving tricky problems, or maybe you're a whiz at analyzing data and metrics to drive product usage.
- You learn quickly, and can easily pick up the ins and outs of the product and become comfortable speaking ad-lib about how Slab works to a wide range of audiences.
- You thrive working autonomously and don't need much (if any) oversight to get things done. You're always looking for ways to take initiative.
- You're eager to take on new challenges. When you don't know something, you embrace the chance to grow and get better.
Our values
- Stay lean - We strive for the greatest possible impact with the fewest number of employees. We empower our teammates with the most leveraged tools and efficient processes.
- Default to open - We encourage and nurture open exchanges of knowledge and ideas — while acting with respect and regard for each other.
- Think rigorously - We act and execute after careful thought and examination of known information, while acknowledging the risks we accept in its absence.
- Say no - We aim to deliver exceptionally high value in a small set of focus areas. We willingly abstain from good ideas to give only the most promising paths the attention they deserve.
- The best prevails - Whether an idea or an individual, the best will rise to the top at Slab. Ideas we pursue can come from anywhere, and individuals gain responsibilities due to outperformance.
- Global optimization - We believe that our mission — to make the workplace a source of learning and purpose — is the ultimate priority, above any single project, team, or individual.
Benefits
- Flexible work arrangements
- Medical, dental, and vision insurance
- 7-year option exercise window
- $5k desk setup of your choice
Have questions? Drop a line at [email protected] ?
