Technical Implementation Project Manager
League- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, Work from Home
At League, we’re big on building connections – both through our product and with each other. Our platform is consumer centric, personalized and always on. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.
When you feel connected to our mission, values and the work you do, you’re driven to perform your best every day. When you feel connected to people you work with, you’re able to build meaningful relationships that last. Together, we share the ultimate goal of delivering better health outcomes for everyone.
The world has changed, and so has the way we work. We believe you can work where you work best (whether it’s in the office all the time, a few days a week, or none of the time), and still feel connected to our mission, values, purpose, and each other. League is headquartered in Toronto with a second office in Chicago and we believe in empowering Leaguers to work their way—anywhere that works for them in Canada and the US.
All Leaguers have League life moments – moments in our careers that connect us to League’s mission and values, to each other and to our amazing work – every day.
Will your first League life moment be meeting our team? We can’t wait to meet you.
Position Summary:
As Implementation Technical Project Manager, you are responsible for supporting the Implementation Lead and project team in the successful delivery of complex and/or strategic projects. You will work closely with product, engineering, and client technical teams to develop and document implementation technical requirements and implement against those requirements.
Your main objective is to proactively and strategically develop an approach for complex customer projects and manage against that approach. You’ll collaborate with Product, Engineering, Operations, other program and project managers during an implementation to integrate requirements and development timelines into a single program plan across all League workstreams. It is vital to have strong customer facing communication skills, an ability to manage both non-technical and technical client discussions and requests, and translate those needs into meaningful technical requirements for the product and engineering teams.
In this role, you will:
- Act as a strategic and trustworthy partner between your client and League during the onboarding process.
- Demonstrate core problem solving skills to support the delivery of a successful implementation and product development in spite of some uncertainty.
- Responsible for leading technical workstreams to gather client requirements (e.g. Configuration, Testing, Data and Partner Integrations, Devices, Infrastructure, Security).
- Collaborate with Solution Architecture, Product and Engineering to align clients’ requirements to the product vision and technical capabilities and propose creative solutions to mitigate risks.
- Collaborate with Product, Engineering, and other project managers during an implementation to create a single program plan across all League workstreams.
- Manages and reports on the development delivery timeline within the overall program plan and collaborates with Product and Engineering teams across League, client IT teams and capability partners on how it will be completed and by whom.
- Responsible for understanding the critical aspects of the delivery scope to identify key development dependencies and potential risks across multiple projects.
- Lead client discussions on implementation and/or project activities and working with Implementation Lead to manage key stakeholder relationships.
- Supports testing activities across the implementation lifecycle
- Works with product and engineering to define and manage the release schedule across the client implementation.
- Mentors project managers and implementation associates on delivery functions.
- Skilled in project management practices and tools and are able to coach others
- Identify, communicate and escalate barriers to project success.
- Lead internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model.
- Minimum 8 years in a high-performance account management / implementation capacity; technical or IT account management preferred
- 5+ years management experience in software and/or product development environment
- 2+ years of project management experience preferred
- 2+ years of client management responsibilities in delivery role
- Bachelor’s degree or equivalent
- Experience in the healthcare, technology or healthcare IT company preferred
- Completed or working towards the completion of the PMP certification preferred
Skills
- Communication
- Documentation
- Testing
- Problem Solving
- Technical
- Accounting
- Account Management
- Project Management
- IT Infrastructure
- Solution Architecture
- Stakeholder Management
- Collaborative
- Project Management Professional (PMP)
- Client Onboarding
