Technical Project Manager (Remote)
Lynton- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, United States
At Lynton, we don’t work in a traditional “office.” We don’t do the “9 to 5.” Instead, we ignore conventional borders for the most qualified candidates to develop superior integrated inbound marketing solutions. Whether you’re a website specialist, developer, marketing, or integration expert, we’ll provide you the flexibility and support needed to grow professionally and personally. Because when you’re happy with your job, your innovative spirit can shine!
Lynton is seeking a highly motivated Technical Project Manager with a versatile skill set to own the relationships with our clients and shepherd their integration projects through to completion.
This role is part of Lynton’s data integration team that includes Solution Architects, Integration Developers, and Customer Success/Support roles; the team provides consultative, custom solution design that supports marketing and sales teams in a wide range of industries. These solutions tie together business intelligence and marketing/sales software platforms, allowing our clients to maximize the value and use of their CRM data.
In a nutshell, this is part CRM/HubSpot consultant and client advocate, and part project manager (scrum/agile). This is for a real people-person who loves to solve problems for others and who manages (and successfully completes on-time and within-budget) projects without losing sight of the details. A majority of their time will be client-facing (communicating with clients via Zoom calls, email, or phone), while the rest will be internal collaboration and project management. The ability to skillfully negotiate and diplomatically create consensus among conflicting ideas will be of great benefit to the person in this role. The candidate will demonstrate strong leadership when delegating the work amongst the team resources. They should also show a willingness to collaboratively contribute to the growth and success of the company as a whole.
A stellar communicator, our ideal Technical Project Manager establishes and nurtures strong relationships with clients, interprets their business needs and goals, and advocates for those priorities and goals with the rest of the Lynton team. S/He needs to create consensus and understanding around the project roadmap, relying on the recommendations and expertise offered by the team’s Solution Architects and Developers. S/He will closely manage and advise clients on the most efficient and effective use of the project budget, while proactively keeping an eye on where cross-sell and up-sell opportunities can be pitched. The Technical Project Manager is accountable for project outcomes, and therefore oversees the agile development of the solution — all the way through to launch — all while delivering a 5-star customer experience.
This is a remote position within the United States.
Who we are
Lynton is a fast-growing inbound marketing and technology company in the HubSpot ecosystem. We sell strategic partnerships encompassing sales, marketing, and web development services to growth-driven organizations. We make products such as marketing apps that extend HubSpot and integrations between HubSpot and other cloud software. We are poised for massive expansion in the coming years and need to align ourselves with the right people who can handle our immediate operational needs as well as help us expand, while growing their career.
If you’re smart, and can see a vision, solve a problem, and rally a team to execute your plan, this could be the ideal place for you!
Desired Profile
Excellent professional communication skills – both verbal and written
- Negotiation, relationship-nurturing, and trust-building skills to “manage up” with clients
- (Strategic client advisor who can gracefully navigate the occasional difficult client or keep a disorganized client group on track)
- Ability to autonomously and professionally handle multiple projects (and their clients) in a fast-paced environment
- Training or software onboarding experience (willingness / enthusiasm to teach, coach,
- and train clients along the way)
- Analytical and problem-solving skills, using business acumen and creative
- resourcefulness
- Comfortable with being thrown new challenges and navigating uncharted territory on
- new kinds of projects
Minimum Requirements
- Bachelor’s degree in business or marketing, or proven equivalent industry experience
- Professional consulting (client-facing) experience with accountability for
- results/outcomes, including managing dynamic priorities across multiple clients
- A proven ability to oversee technical projects, with a track record of on-time and
- on-budget delivery
- Understanding of software development methodologies (scrum/agile) — agile project
- management certifications are a plus
- Understanding of relational database concepts
- Sales and/or Marketing experience
Bonus Points
- Experience working within a remote team environment
- Previous experience in Agile/Scrum environment
- Previous experience with integrations or software development
- Hands-on experience with HubSpot
- Spanish bilingual individual
Why our team loves working at Lynton:
- Competitive compensation, benefits, and bonus program
- We’re always learning
- Paid training (online courses, instructor-led, and conferences)
- Remote/virtual workplace
- Annual company retreat
- Dive right in: we’re in a fast-paced, competitive industry. We value people who can immerse themselves without being afraid of new technology or processes.
- Solve the unsolvable: we tackle some of the toughest challenges for our clients, and build some of the industry’s most innovative solutions. We must know when to exercise this talent, and apply our problem-solving abilities to the best opportunities.
- We before me: we don’t let our ego get in the way of our company’s success.
- Teach as we learn: we’re in a constant state of learning at Lynton. It’s important that we all reap the rewards of our growth journey.
- Question to understand: asking the right questions, and listening to others – our customers, our team, and our community – is critically important in guiding our decision-making and company strategy.
- Growth driven: we know that our organization and everyone within it has the potential to develop, grow, and learn. We commit to each other, take risks, accept our failures, and encourage determination, so we can continually push the boundaries and move forward.
Key responsibilities:
- Detail-oriented and process-driven, Integration Account Managers are accountable for a client’s project timelines, outcomes (quality assurance), and overall satisfaction
- Account Managers are the client’s primary point of contact (own the client relationship)
- and will manage multiple clients’ projects at a time (10-15);
- The AM will maintain detailed project documentation, including the client-facing roadmap
- (timeline, interdependencies, budget, and approved implementation strategy)
- Advise clients on the most efficient and effective use of the project budget, while keeping
- a close eye on project profitability for the company
- Connect with clients regularly throughout a project to offer five-star support, further
- understand their needs, identify threats and opportunities
- Up-sell and Cross-sell where opportunities present themselves
- Be the go-between for communication between clients and technical resources,
- translating technical details to relatable meaning, and business strategies into technical
- specifications
- For each sprint, coordinate team resources (developers) to meet the needs and
- milestones of each project, and arrange additional resources as needed
- Collaboration with internal team members to understand what is needed from the client,
- identify risks and opportunities, and improve processes
- Operate inside a team-based environment with an emphasis on the engagement of
- internal resources and open sharing of skills and information
- Contribute to and promote teamwork in a remote working environment
Skills
- HubSpot
- Marketing
- Agile
- Problem Solving
- Technical
- Bilingual
- Relationship building
- Account Management
- Project Management
- Product Roadmap
- Managing Skills
- Written & Verbal Communication
- Collaborative
- Client Onboarding
- Agile scrum
