Remote Job
Relationship Manager, WordPress VIP (North America)
Automattic- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, Work from Home
- Several years of experience as a Relationship Manager, Customer Success Manager or Account Manager
- Experience communicating and negotiating with C-Suite and other senior executives and stakeholders
- High degree of emotional intelligence and customer empathy
- Excellent communication skills; written, oral, and presentation
- Experience meeting and exceeding Net Revenue Retention (NRR) and growth goals
- Demonstrated ability to steer and de-escalate sensitive or tough customer situations
- Ability to upskill in WordPress
Preferred Skills:
- A deep understanding of Enterprise WordPress and our competitors
- Prior experience in SaaS
- Experience working in a distributed environment and with open-source software would be a plus.
- Build and maintain strong relationships with a book of WordPress VIP clients, developing an understanding of the business strategy
- Develop high-impact strategies around customer retention and Net Revenue Retention
- Identify and pursue strategic opportunities for growth within the accounts
- Represent Automattic and WordPress VIP and build awareness of our products and services in the customer’s organization ie. WooCommerce, Parse.ly.
- Steer complex pricing negotiations with key stakeholders
- Support customers through their full journey from onboarding to expansion.
- Proactively communicate needs, alerts, and statuses internally at WordPress VIP.
Skills
- SaaS
- WordPress
- Communication
- Proactive
- Relationship building
- Account Management
- Customer Success
- Stakeholder Management
