Remote Job
Senior Inside Account Manager
GitHub- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, US
- 2+ years of proven renewals experience, sales, account management, and/or consulting experience managing SAAS accounts
- Curiosity and drive to understand customer business goals, anticipate future needs, and identify solutions
- Strong customer orientation, dedication, and passion for delivering a great customer experience
- Ability to assess and understand customer needs
- Problem solving around technical, product, and business questions
- Excellent communication and writing skills
- Collaborative and team oriented
- Interested in Git and GitHub
- SalesForce experience
Preferred Qualifications:
- Knowledge of Git and GitHub workflows
- Strong and technical aptitude and ability to become deeply fluent in GitHub’s technology and the industry
- High energy and positive attitude
- Ability to take initiative and build customer trust with empathy
- Comfortable working in a fast-paced and dynamic environment
- Flexible (ability to work across different time zones) and able to think quickly
- Willing to go the extra mile with a strong work-ethic; self-directed and resourceful
- Actively work to maintain strong relationships with GitHub’s existing customer base while identifying opportunity for growing adoption
- Work cross-functionally and collaboratively with internal teams (sales, customer success, deal-desk, ops) to ensure timely renewals
- Innovate and iterate on the contract renewal process to retain and grow customers while mitigating churn
- Work with GitHub tools and technology to keep accurate customer and forecast information
- Partner with the Solutions Engineering team to ensure technical accuracy and delivery to customers
- Understand how customers are using GitHub and collaborate with them to ensure they get the most out of the GitHub platform
- Learn about customer’s successes and challenges, share customer feedback with GitHub, and advocate for customer interests
Skills
- SaaS
- GIT
- Communication
- GitHub
- Written communication skill
- Account Management
- SalesForce
