Remote Job
Account Manager, Axios HQ
Axios- Full Time
- Posted : 2 years ago
TELECOMMUTE Location: Remote, Work from Home
- 2+ years of account management and/or client success experience for a company that provides technology and services solutions to a wide array of clients
- Proven track record hitting and exceeding renewal and upsell quotas
- Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
- Growth mindset with a constant desire to receive feedback, learn and grow
- Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells
- Comfort with a fast-paced environment where things are growing and changing at lightning speed
- Provide continual training and user adoption support across client lifecycle
- Collaborate closely with sales team to ensure a smooth handoff when new clients purchase the Axios HQ product
- Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ– this can include activities such as responding to client challenges/problems, proactively scheduling regular check ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.
- Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs
- Help establish effective processes and organizational systems as one of the first account management team members following our public launch of Axios HQ
Skills
- Communication
- Sales
- Account Management
- KPIs
- Collaborative
